ROSEMARY RIBBONS
Cairns,QLD
Summary
Dedicated Senior Support Worker with expertise in safety management and team leadership. Proven track record of ensuring legal compliance and quality assessments. Skilled in coordinating services and exceeding client requirements. Achieved success in supervising staff teams and conducting audits to maintain safe practices. Liaising with outward agencies for collaboration.
Overview
11
11
years of professional experience
Work History
SENIOR SUPPORT WORKER
GSL
09.2024 - Current
- Team senior
- Staff supervisions
- Admin for SIL
- Record keeping
- Mealtime management
- Medication management
- Stakeholder meetings
- TCI
- WHS
- Conducted regular audits of medication administration practices to ensure safe practice was maintained at all times
- Reviewed risk management plans regularly to ensure they were up-to-date with current legislation requirements
- Supervised staff teams in providing holistic care for service users, ensuring all policies and procedures were adhered to
- Ensured effective communication between stakeholders including colleagues and external partners
- Organised activities both within the home environment and in the wider community to promote social inclusion
- Monitored physical health conditions of clients, referring them onto appropriate healthcare professionals where needed
SUPPORT WORKER
Cootharinga
10.2023 - Current
- Supporting clients with PEG feeds/meal management
- Medication management
- Personal care
- Community access including Dr/ hospital visits
- Record keeping
- WHS
CHILDREN'S SERVICES
Aruma
05.2023 - 12.2023
- Child safety
- TCI trained
- Meal management
- Medication management
- Community access
- Out of home care
SENIOR SUPPORT WORKER
Arope
01.2018 - 09.2022
- Maintained safety with tidy, clean, and hazard-free home environments
- Keeping detailed daily logs with care actions, customer behaviours, and incidents
- Adhering to company requirements for customer interactions and care standards
- Checking medication schedules and customer needs to enforce medication administration standards team-wide
- Keeping accurate records for client files and handled related paperwork
- Design individualized plans detailing daily activities and needs for customers
- Working with children and parents to closely monitor and record social, behavioural and academic growth
- Maintaining detailed records of client progress, documentation of services and case notes
- Collaborating with healthcare providers to drive continuity of care
- Working with medical teams, customers and families to implement effective treatment plans
- Assessing risk factors of customers and made referrals for further services
- Driving clients safely to social activities and appointments
- Adhering to relevant Company Policies and procedures
- Completing risk assessments
- Following all WHS aspects to the role and implementing safe practice at all times
- Overseeing a team of 5 staff members in supporting children in our care
- Responsible for day to day running of shift, including shift allocation, daily paperwork and staff compliance
- Fire safety officer
- Identifying, writing and implementing relevant risks assessments
- Supporting CYP to medical, educational and multi-agency meetings, such as Social Worker reviews, care plan reviews and advocacy meetings for YP
- Provide staff supervisions and feedback on career performance
- Daily record keeping, such as case notes, daily planners, activity planners and Incident reports
- Following WHS and compliance
- Ensuring that all staff members have relevant/adequate training
- Reporting concerns to senior management within the safeguarding regulation framework
Customer Service Representative
Admiral Insurance
02.2014 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Children And Young People
Health And Social Care
Swansea, WALES01.2022
Skills
- Safety Management
- Coordinating Services
- Legal Compliance
- Team Leadership
- Client Requirements
- Quality Assessments
- TCI
- WHS
- Child safety
- Meal management
- Medication management
- Community access
- Out of home care
Timeline
SENIOR SUPPORT WORKER
GSL
09.2024 - Current
SUPPORT WORKER
Cootharinga
10.2023 - Current
CHILDREN'S SERVICES
Aruma
05.2023 - 12.2023
SENIOR SUPPORT WORKER
Arope
01.2018 - 09.2022
Customer Service Representative
Admiral Insurance
02.2014 - 02.2016
Children And Young People
Health And Social Care
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