Rosemary Taouk
Melbourne,VIC
Summary
Dynamic leader with proven expertise in staff management and inventory control, honed at Base and other notable venues. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency and service quality. Skilled in employee development and bar management, fostering a positive and productive work environment. Goal-driven restaurant management professional with a solid background in both front- and back-of-house positions. Specializing in bar operations, team leadership, and responsible alcohol service. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
5
5
years of professional experience
Work History
Bar Supervisor
Supper Club
05.2024 - 07.2024
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
Barista
St Derby
06.2022 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Manager
Base
11.2019 - 04.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Worked in all areas of the business including
Bartender
Stolberg
11.2023 - 03.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
Education
High School Diploma -
Melbourne Polytechnic
Heidelberg, VIC11.2021
High School Diploma -
Santa Maria College
Northcote, VIC01.2020
Skills
Upselling strategies
Schedule oversight
Staff Management
Employee Development
Staff Scheduling
Menu development
Bar Management
Inventory Management
Languages
Arabic
Native or Bilingual
Timeline
Bar Supervisor
Supper Club
05.2024 - 07.2024
Bartender
Stolberg
11.2023 - 03.2024
Barista
St Derby
06.2022 - 04.2024
Manager
Base
11.2019 - 04.2024
High School Diploma -
Melbourne Polytechnic
High School Diploma -
Santa Maria College