Rosemary Vodo-Rasova
Brisbane,QLD
Summary
Adapt to navigating high-stress situations, I enhanced customer satisfaction at Probes CX through exceptional service and dispute resolution. My tenure at Culture Kings and Symbion honed my order accuracy and packing efficiency, showcasing my physical fitness and critical thinking abilities. My diverse roles underscore a proven track record in improving operational workflows and customer relations.
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Probes CX
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
Basketball Umpire
South West Metro Pirates
03.2017 - Current
- Gained trust from players and coaches through consistency in decision-making throughout each game played.
- Managed time effectively during games to ensure adherence to schedules and maximize efficiency for facility use.
- Enhanced game fairness by consistently enforcing rules and regulations during basketball games.
- Promoted sportsmanship among players through effective communication and consistent application of penalties when necessary.
- Ensured smooth game flow by quickly addressing disputes and providing clear explanations for rulings made.
Data Entry
The Man Shake
12.2023 - 02.2024
- Streamlined data entry processes, resulting in more efficient workflow within the department.
- Enhanced data entry accuracy by implementing keyboard shortcuts and efficient typing techniques.
- Supported accurate record-keeping with diligent data entry and file management.
- Maintained accurate records through diligent data entry and document filing.
- Managed and organized documents for data entry tasks.
Pick Packer
Symbion
12.2022 - 12.2023
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
Pick Packer
Culture Kings
04.2021 - 01.2022
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Supported inventory control efforts by accurately labelling packages, updating bin locations, and tracking item movements within the warehouse.
Education
High School Diploma -
Calamvale Community College
Brisbane, QLD11-2020
Diploma of Business - Business
Calamvale Community College
Brisbane,QLD11-2020
Skills
- Customer service
- Physical fitness
- Data entry proficiency
- Pallet jack operation
- Order accuracy
- Critical thinking
- Packing efficiency
- Flexibility
- Customer relations
References
Nehema Hadiya- Team Leader
Probes CX
0413749924
Jeannae Kalinau - Floor Superviosr
Symbion
0447412164
Timeline
Customer Service Representative
Probes CX
11.2024 - Current
Data Entry
The Man Shake
12.2023 - 02.2024
Pick Packer
Symbion
12.2022 - 12.2023
Pick Packer
Culture Kings
04.2021 - 01.2022
Basketball Umpire
South West Metro Pirates
03.2017 - Current
High School Diploma -
Calamvale Community College
Diploma of Business - Business
Calamvale Community College
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