Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosemary Webster

Blayney,Australia

Summary

Hardworking employee enthusiastic about learning new systems and processes effectively. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.


Driven Customer service Skills with excellent client relationship-building skills and proven success in leadership roles. Expert in sales and services. Great attention to detail and dedication over all.


Performance-driven Sales Consultant with years of experience in fast-paced environments. Committed to working with sense of urgency to meet and exceed sales goals. Adaptable and flexible to accommodate growing customer needs and requests.

Overview

17
17
years of professional experience

Work History

Sales Consultant

NRMA
Blayney, NSW
11.2018 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Maximized customer retention by resolving issues quickly.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Provided sales and customer service assistance to walk-in traffic
  • Money, EFT and financial balancing. Daily banking and reconciliation
  • Work independently- working alone Opening and closing of office daily
  • Skilled in Microsoft office
  • Stock control and ordering of office and store supplies.
  • Agent for Dry Cleaner within store - managing money, client clothing and facilitate transport.

Receptionist Administrator

Panorama City Hotel Motel
Bathurst, NSW
04.2009 - 04.2014
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Utilized Saturn, and other programs to retrieve bookings and ensure accommodation availability
  • Fulfilled customer requests to ensure a comfortable experience.
  • Greeted customers and visitors in-person and via telephone calls.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Customer Service

Blayney United Sales And Service
Blayney, NSW
03.2001 - 03.2009
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for customer service managers.
  • Cross-trained and backed up other customer service managers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained cash drawer of $200 or more per shift.
  • Completed inventory counts and ordered merchandise.

Education

Cert III Business Administration

TAFE Western
Orange NSW
11.2017

Cert II Information Technology

TAFE Western
Orange
08.2009

Skills

  • Supplier Liaison
  • Cash Control
  • Maintaining Clean Work Areas
  • Consultative Selling Techniques
  • Product and Service Knowledge
  • Operational Efficiency
  • Till Counting
  • Privacy and Confidentiality
  • Cash Register Operations
  • Inbound and Outbound Calling

Timeline

Sales Consultant

NRMA
11.2018 - Current

Receptionist Administrator

Panorama City Hotel Motel
04.2009 - 04.2014

Customer Service

Blayney United Sales And Service
03.2001 - 03.2009

Cert III Business Administration

TAFE Western

Cert II Information Technology

TAFE Western

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Rosemary Webster