Rosemary Ann Kua
Sydney,Australia
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Barnados
Sales Representatives
05.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Crew Member
Mac Donald’s
01.2022 - 08.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Reconciled receipt totals, cash and credit payments to address shortages.
Receiptionist
Novotel
04.2021 - 12.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Kitchen Hand
Fiji House of Prayer
01.2019 - 12.2021
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Call Center Representative
Mind Pearl
01.2021 - 04.2021
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Certificate III - Information Technology
Reach Community College
New South Wales 08.2023
High School Diploma -
Suva Grammar School
Suva Fiji 07.2021
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Flexible and Adaptable
Languages
Fiji
Native or Bilingual
Timeline
Barnados
Sales Representatives
05.2024 - 09.2024
Crew Member
Mac Donald’s
01.2022 - 08.2024
Receiptionist
Novotel
04.2021 - 12.2021
Call Center Representative
Mind Pearl
01.2021 - 04.2021
Kitchen Hand
Fiji House of Prayer
01.2019 - 12.2021
Certificate III - Information Technology
Reach Community College
High School Diploma -
Suva Grammar School
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