Rosemilen Matalog
Abu Dhabi,UAE
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant supervisor
Fuddruckers Restaurant
01.2021 - Current
- Oversee the day-to-day management of the restaurant’s front and back of house operation.
- Provide excellent service and aim to satisfy as many customers as possible.
- Review product quality on a regular basis. Plan and oversee shifts.
- Verify adherence to safety and sanitary laws.
- Assist in the hiring and training of new employees as well as the continuous training of the existing staff.
- Resolving customer complaints in a professional manner
Team Leader / Head Waitress
Fuddruckers Restaurant
01.2015 - 01.2021
- Ability to lead and to train a team.
- Managing restaurant staff’s work schedules.
- Conducting regular inspections of front of the house to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitor and evaluate the performance to the trainees.
- Manage customer transactions both cash and card payments.
Team Member
Kenny rogers Roasters
01.2012 - 01.2015
- Pleasantly greet and welcome customer, Assisting guest
- Oversee cash transactions, cash reconciliations
- Account payments, account receivables and other accounting duties according to company policies
- Cleaning and Stocking supplies
- Manage customer transactions both cash and card payments.
Education
College Graduate - C.T.G.O Tourism Management
Rogationist College
Lalaan 2, Silang Cavite Philippines03.2012
Skills
- Knowledgeable in F and B Services, Receptionist Customer service
- Knowledgeable in Personality development
- Polite, presentable and vibrant personality
- Dedicated to work and strong ability to handle work pressure with composed behaviour
- Can adapt to new environment easily
- Ability to lead and train a team
- Fluent in English both speaking and writing
- Functional skills in MSWord, MS Excel
- Genuine interest in customer service and guest relation
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved customer complaints regarding service delays which led to a 15% increase in positive customer feedback.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved higher customer satisfaction ratings through effectively helping with training staff on service standards and teamwork.
- Resolved product issue through consumer testing.
- Achieved smooth daily operations by completing staff scheduling and shift coordination with accuracy and efficiency.
Certification
- Basic Hygiene under fuddruckers (Garhoud).
- Hotel and Restaurant Management Training Seminar.
Awards/Activities (Fuddruckers)
Employee of the month, Awardees(fuddruckers), actively organizing basic safety food handling trainings.
Languages
English
Full Professional
Timeline
Restaurant supervisor
Fuddruckers Restaurant
01.2021 - Current
Team Leader / Head Waitress
Fuddruckers Restaurant
01.2015 - 01.2021
Team Member
Kenny rogers Roasters
01.2012 - 01.2015
College Graduate - C.T.G.O Tourism Management
Rogationist College