Rosetta Rocc

• Provided exceptional customer service to ensure customer satisfaction.
• Implemented store promotions to boost customer engagement.
• Assisted customers with finding the right product for their needs.
• Completed transactions in an efficient manner while providing excellent customer service.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Demonstrated knowledge of store products and services.
• Managed customer inquiries through online chat and email platforms.
• Maintained accurate records of customer interactions in CRM systems.
• Responded promptly to inquiries from existing customers regarding order status or product availability.

• Outbound & Inbound calls on off plan & completed property. Residential & Industrial.
• Qualifying clients to understand preferences, budgets, and desired property features.
• Assisted clients throughout the property search process, presenting suitable properties.
• Provided in-depth market analysis and insights to clients, aiding them in making informed decisions during the property selection process.
• Cultivated strong relationships with clients by actively listening to their needs and concerns, resulting in converting leads into satisfied buyers.
• Managed negotiations between buyer and development manager.
• Facilitated the sales process, ultimately ensuring a seamless transaction from start to finish.

• Communicated with clients to understand property needs and preferences.
• Maintained connections with clients to encourage repeat business and referrals.
• Helping clients with basic finance & referring brokers.
• Advised clients on market conditions and property value for informed decision-making.
• Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
• Coordinated appointments to show buyers prospective properties.
• off plan & completed properties
• meeting sales targets
• working in a high energy team of property agents, marketing professionals & financial advisors.

• Driving Pre Sales team.
• Liaison with Head Office, Builders & Owners to create successful openings.
• Working with Studio Managers to drive successful studios.
• Fostered a positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.

• Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance as needed.
• Responded promptly to customer issues and resolved problems through effective communication and decision making skills.

• Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
• Led overall performance of sales, network development, and marketing communications.
• Initiated contact with prospects and conducted follow-up calls to garner information and qualify leads.

• Built prospect lists of potential new customers through research and identification of business opportunities.

• daily lead generation action plan set up for staff and hired ambassadors

• Helping clients with design choices
• Use of showroom design program to share with clients for visuals and measurements.

•Helping clients with designing bathroom fit out

• Networking with Builders, architects & designers
• Engaged with customers to effectively build rapport and lasting relationships in store and on site.
• Grew sales and boosted profits.
• Completed orders and organising product deliveries to meet customer & builders timetables.
• Provided positive first impressions to welcome existing, new and potential customers.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.

• Reporting & working closely with the Director
• Responsible for all office, accounts & HR responsibilities
• Setting daily action plans with the project manager and ensuring all is executed

• Overseeing all 25 staff plus all contractors certification and admin.
• Accounts receivable
• Invoicing all jobs
• Staff timesheets & payroll
• Preparing and holding all staff meetings and 1:1 meetings
• Running statistics for business for company expansion

• Producing daily reports of the business, analysing where the club is sitting month to date & what is required to maintain the company standards month to date percentage.
• Goal setting for what is required to maintain contact to appointment, show and close ratios.
• Research of profit and Loss statements of the business and requirements needed for overall business growth.

• Setting monthly KPI'S for staff members.
• Holding daily team meetings and one on one meetings to drive and motivate the sales team to hit daily targets.

• Sales team training on a weekly basis - Calls / Objections / Customer queries / Saving cancellations / Making appointments / Tools to close a sale on the spot / Referral training to build business / Promotions to produce leads.
• Creating promotions with other businesses to draw lead generation and opportunities for the club to be more established.

• Maintaining a clean club, having attention to detail regarding the fitness floor and equipment, building requirements & weekly CCTV footage for 24hrs.