Rosetta Taddeo
Magill,SA
Summary
Medical Office Administrator with a proven track record in enhancing front desk operations and optimizing appointment scheduling at Adelaide Skin and Eye Centre. Demonstrated ability to improve patient satisfaction through effective administration and strong interpersonal skills. Proficient in Microsoft Office, contributing to streamlined processes and efficient office management. Career goals include further advancing in healthcare administration while maintaining exceptional patient relations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Team Leader
Adelaide Skin and Eye Centre
Kent Town, South Australia
10.2009 - 08.2022
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Arranged hospital admissions for patients as required.
- Scheduled and confirmed patient appointments and consultations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Ordered office supplies as needed to maintain inventory levels.
- Maintained confidentiality of patient information according to HIPAA regulations.
Medical Assistant/Receptionist (Part Time)
Dr Richard Sarre
Adelaide, SA
05.2006 - 08.2009
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed various clerical tasks such as typing letters, completing forms.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Responded promptly to requests from patients or staff members in a professional manner.
- Scheduled surgeries for patients.
- Executed thorough sterilization procedures on medical instruments regularly.
Sales - Call Centre (Part Time)
BUPA/NRMA/SGIC
Adelaide, SA
02.2001 - 08.2009
- Documented sales call data in company software.
- Networked to build client base and promote products to new and existing clients.
- Coaching and guiding staff towards achieving goals.
- Ensured all customer interactions were handled in a professional manner at all times.
- Provided prompt response time when answering incoming calls from customers or prospects.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Followed up on sales leads through outbound calling.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Attended weekly meetings with management team members to review performance goals.
Education
High School Diploma -
Kensington Norwood Girls Technical HS
Kensington ParkSkills
- Medical office administration
- Front desk operations
- Appointment scheduling
- Microsoft office
- Patient relations and people skills
- Account Invoicing
Affiliations
- Reading - various types of books
- Exercising - tennis, pilates, walking
- Dining out and watching a good thriller movie
Accomplishments
Top sales person in health insurance in australia over a few years
consistently exceeding sales targets
Certification
- Certificate iv in Training and Assessment
- Leadership Role in Managing a small team
Languages
Italian
Professional
Volunteer Work
While living overseas prior to the year 2000 I volunteered in various organizations:
- Meals on wheels
- Libraries and Schools
- Hospitals in various departments from Oncology to Cafeterias in Canadian hospitals
References
References available upon request.
Timeline
Medical Receptionist/Team Leader
Adelaide Skin and Eye Centre
10.2009 - 08.2022
Medical Assistant/Receptionist (Part Time)
Dr Richard Sarre
05.2006 - 08.2009
Sales - Call Centre (Part Time)
BUPA/NRMA/SGIC
02.2001 - 08.2009
High School Diploma -
Kensington Norwood Girls Technical HS
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