Rose Xinhua Tyson
Blackburn South,VIC
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking , flexible and reliable individual. Faster learning to adapt to the new circumstances. A team player with strong working effectively. Payments handling including cash and Eftpos machine operating.
Speaking English, Mandarin and Cantonese .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Receptionist
Gateway on Monash Boutique Hotel
07.2015 - 04.2023
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Monitored staff performance and provided feedback and guidance.
- Marking coffee and doing room service as a teamwork with floor staff in the restaurant.
Skills
- Computer skills
- Patience and Tolerance
- Initiative-taking
- Guest Relations
- Problem-Solving Skills
- Time Management
- Teamwork and Collaboration
- Invoicing and Billing
- Sales excellent
- Payment Processing
Certification
- RSA Certificate
- First Aid Certificate
Timeline
Hotel Receptionist
Gateway on Monash Boutique Hotel
07.2015 - 04.2023
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