ROSHAN GREBE
Melbourne
Summary
Knowledgeable and dedicated customer service professional with extensive (18 years) experience in the shipping industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
29
29
years of professional experience
Work History
Advanced Customer Service Representative
CMA CGM Group Agencies Australia Pvt Ltd
04.2024 - Current
- Managing all enquiries for ANL, CMA & CGM Advanced clients (Import & Export)
- Oversight of NVR, documentation (LARA 0–60), and schedule management
- Liaison with ports, terminals, customs, empty depots, partner vessel operators
- Handling Breakbulk, Reefer, Hazardous, OOG, and US Military/Gov cargo and Fumigation cargo
- Conducting Customer Journey Mapping (CJM) workshops
- Managing DDSM, COD, and freight allocation processes
- Promoting CMA CGM digital tools and value-added services
- Working with other stakeholders, Sales team and contributing to customer retention
Specialised Customer Service Representative
CMA CGM Group Agencies Australia Pvt Ltd
11.2022 - 04.2024
- Managed import/export needs for Premier clients
- Liaised with internal departments and external partners to resolve escalations.
- Facilitated weekly client meetings and CJM workshops.
- Supported operational improvements and customer satisfaction.
International Missions Pastor
Restore Community Church, Australia
04.2021 - 11.2022
- Oversaw mission stations in Cambodia, Sri Lanka, and East Timor
- Provided pastoral care and counselling.
ESL Teacher
Baptist Church, Singapore
03.2014 - 06.2019
- Delivered English lessons and sourced effective teaching resources.
- Counselling support for the expatriate community
Director, Women’s Ministry
SCF, Shanghai, China
02.2007 - 12.2014
- Led programs for a 500+ member ministry.
- Main speaker for conferences (150–200 attendees)
- Managed a team of 25; provided counselling and event coordination.
Senior Customer Service, Logistics & Marketing Manager
Xpress Feeder Services, Dubai
04.2002 - 01.2007
- Oversaw 30+ key accounts and drove 30% year to year growth.
- Managed services across Middle East, Red Sea, SE Asia
- Led Customer Service, Logistics & Marketing Division
- Responsible for P&L and strategic sales development
Marketing & Customer Service, Logistics Operations
P&O Nedlloyd, Dubai
11.1996 - 02.2002
- Business Unit Leader for Southeast Asia commercial development
- Delivered regional growth in container shipping services.
Education
Diploma - Child Psychology
Degree - Christian Education
Diploma - Counselling
Australian International Professional Counselling
Skills
- Sales and service experience
- Skilled in navigating LARA, NOVA, and I Connect applications
- Strategic problem-solving
- Expertise in CMA CGM shipping routes
- Customer relationship development
- Proficient in verbal and written communication
- Negotiation skills
EDUCATION & LANGUAGES
Languages: English (Fluent), Mandarin (Basic)
Timeline
Advanced Customer Service Representative
CMA CGM Group Agencies Australia Pvt Ltd
04.2024 - Current
Specialised Customer Service Representative
CMA CGM Group Agencies Australia Pvt Ltd
11.2022 - 04.2024
International Missions Pastor
Restore Community Church, Australia
04.2021 - 11.2022
ESL Teacher
Baptist Church, Singapore
03.2014 - 06.2019
Director, Women’s Ministry
SCF, Shanghai, China
02.2007 - 12.2014
Senior Customer Service, Logistics & Marketing Manager
Xpress Feeder Services, Dubai
04.2002 - 01.2007
Marketing & Customer Service, Logistics Operations
P&O Nedlloyd, Dubai
11.1996 - 02.2002
Degree - Christian Education
Diploma - Counselling
Australian International Professional Counselling
Diploma - Child Psychology
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