Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roshan John Mathew

south morang,victoria

Summary

Forward-thinking individual with refined interpersonal, excellent time management and problem-solving skills seeking a full-time position and a challenging position in a reputed organization. Committed to continuous growth and making a significant contribution to organizational success.

Overview

21
21
years of professional experience

Work History

Instrument Technician

Austin Health
06.2016 - Current
  • Act as a relieving supervisor, manage department, organize manual handling exercises, conduct WSI, ensure health practices, manage team responsibilities, perform sterilization, maintain work environment, assist others, conduct audits.
  • Provided technical support to team members during complex troubleshooting efforts, sharing expertise when necessary to resolve issues quickly and efficiently.
  • Promoted a culture of proactive problem-solving within the team by encouraging open discussion about challenges faced during daily work activities.
  • Enhanced patient safety by ensuring proper sterilization and decontamination of medical instruments.
  • Demonstrated attention to detail when inspecting instruments for cleanliness, functionality, and completeness prior to packaging for sterilization.
  • Improved surgical team efficiency with timely delivery of sterile instruments and equipment.
  • Established and maintained strong working relationships with external and internal IT partners.
  • Contributed to successful surgical outcomes by accurately assembling instrument sets based on procedure requirements.
  • Increased staff competency by conducting ongoing training sessions on new equipment and updated policies within the CSSD department.
  • Boosted productivity by training new CSSD technicians on standard operating procedures and protocols.
  • Collaborated with surgical teams to ensure availability of necessary instruments for scheduled procedures.
  • Minimized downtime between surgeries with swift turnover of sterilized instruments, ensuring smooth transitions between cases.
  • Troubleshot equipment malfunctions quickly, minimizing disruptions to daily operations while maintaining high standards of care.
  • Conducted routine audits of sterilization equipment, addressing any issues promptly to maintain optimal performance levels.
  • Optimized workflow efficiency within the department through effective communication, coordination, and teamwork amongst staff members.
  • Exhibited professionalism in all interactions with colleagues, surgical team members, and hospital staff, contributing to a positive work environment.
  • Assisted in reducing hospital-acquired infections through diligent monitoring of sterilization processes and adherence to infection control guidelines.
  • Promoted a culture of safety within the department by consistently following established protocols for handling sharps, hazardous materials, and contaminated items.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Collaborated with medical staff to confirm availability of medical equipment for patient care.

Supervisor

Austin Health
09.2023 - 10.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Frequently inspected production area to verify proper equipment operation.

Concierge Services

Ruchi Concierge Services
11.2011 - 07.2017
  • Manage customer support, clear communications, make rosters, coordinate with cleaners, conduct training, organize check-ins, assure privacy, generate reports, maintain bookkeeping.
  • Provided exceptional concierge services, offering personalized recommendations and assistance with reservations or bookings.
  • Oversaw lobby operations and concierge services.
  • Enhanced customer satisfaction by providing personalized and efficient concierge services.
  • Provided top-notch concierge services to guests, offering recommendations for local attractions and dining experiences that catered to their preferences.
  • Provided backup support for concierge services when needed, assisting with local activity recommendations or transportation arrangements based on individual preferences.
  • Supported supervisors in implementing new procedures and policies for optimal concierge services and staff productivity.
  • Managed budgetary constraints effectively while maintaining high-quality services for clients.
  • Managed financial transactions accurately, ensuring correct payments for postal products and services.
  • Identified new market opportunities through competitive analysis, leading to the development of new products or services.
  • Managed high-pressure situations effectively, quickly resolving urgent issues and retaining customer trust in the company''s services.

HR and Logistics Coordinator

Inspire Imports
02.2008 - 12.2011
  • Assist in HR operations, conduct background checks, interview candidates, coordinate import services, maintain records, prepare correspondence, create employment documentation, assist in onboarding.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Reduced transportation costs by negotiating favorable contracts with carriers.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.
  • Balanced budget constraints with logistics requirements to optimize resource allocation.
  • Organized back-office support for field operations, contributing to smoother project execution.
  • Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
  • Improved warehouse efficiency by redesigning layout for smoother flow of goods.
  • Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
  • Reduced delivery times to customers by optimizing route planning and scheduling.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Updated and maintained databases to track shipments and inventory.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Monitored and adjusted inventory levels according to demand.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Identified opportunities for inventory reductions.
  • Negotiated contracts to secure favorable rates and terms.

Executive Coordinator

The Global Cancer Concern India
08.2005 - 06.2007
  • Organize medical camps, conduct therapies, provide family support, arrange financial support, prepare project proposals, manage awareness programs.
  • Handled sensitive information with discretion, maintaining trust among colleagues and stakeholders alike.
  • Facilitated timely decision-making by providing executives with well-researched data and analysis.
  • Supervised administrative staff and administered performance evaluations to encourage goal achievement.
  • Optimized resource allocation by closely monitoring inventory levels and procurement activities.
  • Coordinated large-scale events, including conferences and company-wide meetings, resulting in successful outcomes and positive feedback from attendees.
  • Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
  • Interacted diplomatically with clients, partners and vendors to support business development efforts
  • Assisted in the development of organizational policies and procedures, promoting consistency across departments.
  • Increased cost-efficiency by identifying areas for improvement and implementing budgetary controls where necessary.
  • Organized meetings and teleconferences and drafted comprehensive minutes to document meeting outcome and define next steps.
  • Developed strong relationships with external partners, fostering collaboration and mutual benefits for all parties involved.
  • Entered data, generated reports, and produced tracking documents.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Project Coordinator

Institute of Social Research & Development
05.2003 - 06.2007
  • Organize outreach programs, conduct medical camps, assist in operations, monitor project progress, plan meetings, provide peer support, manage project documentation.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
  • Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
  • Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
  • Enhanced team productivity with introduction of agile project management techniques, facilitating quicker adjustments to project scope.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Facilitated training sessions on project management software, increasing team competency and efficiency in task management.
  • Enhanced project scope definition processes, resulting in clearer project objectives and expectations from outset.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Education

Certificate III and IV in Sterilization Services and Health Services Assistance -

Mayfield Education
Hawthorn, VIC
05.2015

Graduate Diploma in Business Administration (HR and Marketing) -

Latrobe University
Bundoora, VIC
01.2008

Master in Social Work -

The Bhopal School of Social Sciences
India
01.2005

Bachelor in Business Administration in HR and Marketing -

The Bhopal School of Sciences
01.2003

Skills

  • Skilled in prioritizing work and completing task with good results
  • Ability to take the actions to avoid, eliminate or minimize hazards
  • Ability to work to deadlines whilst ensuring accuracy and efficiency
  • Extremely productive in a high volume, high stress, environment
  • Work independently, likewise an enthusiastic, cooperative and flexible team player
  • Possessing the highest levels of integrity and trustworthiness
  • Excellent communication and interpersonal skills
  • Commitment to further self-development and education, as required
  • Refined planning and organizational skills
  • Teamwork and Collaboration

References

On Request

Timeline

Supervisor

Austin Health
09.2023 - 10.2024

Instrument Technician

Austin Health
06.2016 - Current

Concierge Services

Ruchi Concierge Services
11.2011 - 07.2017

HR and Logistics Coordinator

Inspire Imports
02.2008 - 12.2011

Executive Coordinator

The Global Cancer Concern India
08.2005 - 06.2007

Project Coordinator

Institute of Social Research & Development
05.2003 - 06.2007

Bachelor in Business Administration in HR and Marketing -

The Bhopal School of Sciences

Certificate III and IV in Sterilization Services and Health Services Assistance -

Mayfield Education

Graduate Diploma in Business Administration (HR and Marketing) -

Latrobe University

Master in Social Work -

The Bhopal School of Social Sciences

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Roshan John Mathew