Roshan Maharjan
TOONGABBIE,NSW
Summary
Dedicated and highly motivated professional with a strong passion for networking and cybersecurity. Eager to contribute technical expertise and continuously enhance skills in a dynamic and growth-oriented environment. Seeking an opportunity to build a long-term career as a Network Engineer or in a related field, where I can support organizational goals while developing as a valuable team member.
Overview
4
4
years of professional experience
Work History
Access Network Engineer
Huawei Technologies Co. Pvt. Ltd.
07.2021 - 01.2024
- Performed ICT device commissioning and deployment as part of access network infrastructure projects.
- Maintained strong relationships with clients, providing ongoing support for network-related issues.
- Prepared detailed progress reports for ongoing projects and conducted risk analysis related to project revenues.
L1 Support Executive
Prabhu Digital Limited
11.2020 - 06.2021
- Handled customer calls and queries related to internet connectivity and IPTV service issues, ensuring prompt and effective resolution.
- Supervised call center teams, providing guidance and support to resolve escalated technical challenges.
- Prepared detailed reports and escalated unresolved issues to management for further action.
- Assisted in the configuration and troubleshooting of routers and switches to maintain smooth network operations within the company.
IT CSR
Kalash Services Pvt. Ltd.
06.2020 - 11.2020
- Handled customer calls and technical queries related to internet issues for WorldLink Communications Pvt. Ltd. (client-side support).
- Provided assistance in the configuration and troubleshooting of Optical Network Terminals (ONT) specific to the ISP's setup and standards.
- Ensured effective communication and support for end-users to maintain customer satisfaction and service reliability.
Education
Master of Information Technology - Cybersecurity
Macquarie University
Bachelor of Computer Engineering - undefined
Tribhuvan University
01.2019
Skills
- Office Suite software
- Organizational and time management skills
- Corporate communications and teamwork
- Problem solving
- Customer service
- Attention to details
- Retail product handling and maintenance
Hobbies and Interests
Exploring the latest advancements in networking technologies and cybersecurity, Acquiring new knowledge in the technical field
Accomplishments
- Employee of the Month for 4 times 2020 - 2021
- Contribution Award for 2021 Enterprise Business Revenue Collection 2022
- Appreciation for Successful deployment of ICT devices at International Airport of Nepal 2023
Timeline
Access Network Engineer
Huawei Technologies Co. Pvt. Ltd.
07.2021 - 01.2024
L1 Support Executive
Prabhu Digital Limited
11.2020 - 06.2021
IT CSR
Kalash Services Pvt. Ltd.
06.2020 - 11.2020
Bachelor of Computer Engineering - undefined
Tribhuvan University
Master of Information Technology - Cybersecurity
Macquarie University
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