Roshan Naidoo

Committed to establishing a rewarding career focused on sharing experience, knowledge, and expertise to enhance organizational value

• In all roles, I have always aimed in working as efficiently and effectively as possible. Achieving this by understanding the situation and using skills gained, working to streamline Guidelines, Process, Controls, Risk and Frameworks.
• Examples of these include-
• Assurance / Oversight- Reviewed current Frameworks (Policy) and used Control mechanisms (Hindsighting Guidelines) to achieve desired results i.e. Less Error rates. Achieved by applying Policy standards to ensure Controls were adhered to by stakeholders. This was done by providing Coaching and referencing guidelines to improve standards within Line1 Lending practices. Establishing a knowledge Hub for the L1 Quality Assurance division, within the BCM group. (Confluence Page) Relief team leading for the EM and providing Coaching/Insights to the team on a regular basis.
• Credit Control – Endeavoured to learn and complete all tasks within the Credit Control group over my tenure. This Included – All tasks from Excess reporting to Primary Watchlist Reviews involving - Additions, Maintenance, providing Guidance to CML Credit & SBS migrations. Ancillary tasks also involved: SME Credit decisioning under CAL to assist Credit Queues, TL Relief, Financial Market Excess Reviews to CML, Credit Queue Excess approvals and Merchant Prepayment Contingent Liability Quarterly reviews.
• In Sales, working on ways to get better customer responses via community engagement through marketing and Net Promoter Score Drivers.
• Financial Markets - Facilitated in developing a lost business portfolio of which we managed to re-establish lost business relationships back on to the commercial /retail desk. I re-introduced a portfolio of SME customers through sales and networking skills. These customers were successfully brought back to the bank.