Roshan Neupane
Sydney,NSW
Summary
Solution-focused IT Technical Support Specialist known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and cybersecurity measures. Excel in problem-solving, time management, and communication, ensuring smooth technological operations and user satisfaction.
Overview
6
6
years of professional experience
Work History
IT Technical Support Specialist
Global IME Microfinance
Pokhara , Gandaki
11.2019 - 07.2024
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Configured user accounts in Active Directory and other directory services platforms.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Assisted with server migration projects from physical to virtual environments.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Evaluated vendor products and services for potential cost savings opportunities and improved operations efficiency.
- Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Maintained positive working relationship with fellow staff and management.
Web Developer
Noble Treks
Kathmandu , Bagmati
09.2018 - 10.2019
- Developed web applications using HTML, CSS, JavaScript and jQuery.
- Performed keyword research to optimize SEO performance of website pages.
- Conducted functional testing over the course of web development lifecycle.
Education
MBA - MBS (Master in Business Studies): Management
Tribhuvan University
Pokhara-27, Talchowk Kaski12-2023
Bachelor of Science - Bachelor in Computer Application
Bangalore University
Soldevanahalli Bangalore-560 107, India05-2018
Skills
- Security Protocols
- Virtualization Technologies
- Hardware Installation
- Network Administration
- Database Administration
- User Support
- Systems Analysis
- Microsoft Outlook
- Technical Troubleshooting
- Application installations
- DHCP/DNS Ethernet and Firewall proficient
- Remote Support
- Issue Troubleshooting
- Antivirus Software
- Linux Programming and Administration
- Network configuration
- Hardware and Peripherals
- Disaster Recovery Planning
Languages
English
Professional
Hindi
Professional
Timeline
IT Technical Support Specialist
Global IME Microfinance
11.2019 - 07.2024
Web Developer
Noble Treks
09.2018 - 10.2019
MBA - MBS (Master in Business Studies): Management
Tribhuvan University
Bachelor of Science - Bachelor in Computer Application
Bangalore University
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