Roshan J Patel
Summary
MO: 0433571986
__________________________________________________________________________________________________
[CAREER OBJECTIVE]
Enthusiastic IT professional with 6 + years’ proven experience as an IT tech with desktop & network support engineer roles such as replacing, break-fix and resolving hardware issues, installing and supporting network devices and applications in a high volume corporate. Strong expertise to roll out projects. Simultaneously gaining practical experience and strengthening my understanding, skills, and innovations in IT management. Always ready to learn and adapt an emerging technical knowledge to boost and advance my skill on forwarded
Overview
16
16
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
IT Analyst
Virgin Australia
01.2021 - 01.2022
Chubb Fire
01.2020 - 01.2021
NBN-Wipro
09.2017 - 01.2020
Volunteer
John Septimes Roe Angelic Community School
08.2018 - 10.2018
Program
11.2017 - 09.2018
IT Support Operations
08.2013 - 12.2016
Technician
06.2014 - 10.2014
- Software Utilization
- VMware / Windows Server 2012 Enterprise Edition
- SharePoint Server Enterprise and Designer 2013
- Optimizing SharePoint capabilities to increase functionalities
- Enhance SharePoint template to increase user appeal
- Have an improved navigation of SIN (SharePoint Intranet)
- Improve the content storage and display of SIN
- Documentation support
- Best practice of SharePoint to encourage staff to use and access it.
Poonam Infotech Ltd
01.2006 - 01.2009
- IT Project Sexual & Reproductive Health Western Australia (SRHWA) (Uni Project Work)
- (SharePoint User upgrade implementation in the server)
IT Support Admin / System Engineer
SERCO_HCL, Acacia Prison
- Operation and Priority Support (Department Of Justic, Immigration Detention Centre Operation Support (Australian Border Force)
- Deploying images on PC’s, creating task sequence to install software (SCCM)
- Operating ITIL System (Service Now)
- Supports (DOJ): Custodial Management System (CMS)_OSV supported by Unilink corporation
- Installation / cloning a CMS-Image into onboard device to augment inhouse Prison movement units
- Install and configure Bio-Metrics system along with CMS
- Inmate domain operation (Prisoners domain as per DOJ guidelines)
- Supports NEC Comms technology for Prison environment (Communication monitor /interception)
- Cisco UC IP Phone Management / UC Integration for MS Lync VOIP Service
- Support to TOMS (Total Offender Management Solution) Application
- Support VMware / vSphere application operation
- Application Whitelisting
- VNC App support operation
- HPDM server Admin support
- Supporting HP Thick Clients
- Re-imaging Thick Clients
- VPN Support (Global Protect, RSA)
- Remote System (RDP and CyberArk)
- Administer MS Azure Intune Cloud, HUB (AirWatch) iOS, MDM Profile.( Register / enroll users’ profile)
- Performing on-site analysis, diagnosis, and resolve technical or digital desktop issues for end-users
- Troubleshoot, recommend, and implement corrective solutions
- AD operations “Creating, moving, and maintaining “users account into OU Groups
- Setup workstations for users
- Application Support
- MS and Aviation App Support: MS_0365 Admin, Exchange, Saber App
- Network support
- Verify / Diagnostic and troubleshoot network issues
- OS Support: Windows, Android, iOS, Chrome OS
- Hardware Support; HP, Dell, Lenovo, Samsung, Konica Minolta
- Supports Print Management System on network (Konica Minolta, Toshiba,)
- Aviation Industry Tech support (Baggage Reconciliation System, Live boarding Tech support)
- Network Support (FortiGate Firewall network Switch’s, Modem, Router)
- Remote, On call, in call support
- CCTV Network installation support with Domain / IP Address registration with Vendor
- Setup / Edit Group Policy
- FIFO support on call
- Documentation support (Creating KB’s to assist SOP ).
Education
Certificate IV in Information Technology - undefined
AICT
08.2012 - 07.2013
Microsoft Certificate of Achievements (Windows Server 2008 R2 - undefined
08.2012 - 10.2012
Diploma of Information Technology - undefined
AICT
08.2011 - 07.2012
Bachelor of Computing & Network Security - Information Technology
ECU
B: Fundamentals of Windows Server 2008 Network Infrastructure and Application Platform.6421B: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure. - undefined
C: Configuring Windows Server 2008 Active Directory Domain Services. - undefined
C: Configuring and Troubleshooting Identity and Access Management in Windows Server 2008 Active Directory.6430: Planning and Administering Windows Server 2008. - undefined
Skills
Technical Skillsundefined
Certification
ACS-NIT Certified (Oct 2018)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Analyst
Virgin Australia
01.2021 - 01.2022
Chubb Fire
01.2020 - 01.2021
Volunteer
John Septimes Roe Angelic Community School
08.2018 - 10.2018
Program
11.2017 - 09.2018
NBN-Wipro
09.2017 - 01.2020
Technician
06.2014 - 10.2014
IT Support Operations
08.2013 - 12.2016
Certificate IV in Information Technology - undefined
AICT
08.2012 - 07.2013
Microsoft Certificate of Achievements (Windows Server 2008 R2 - undefined
08.2012 - 10.2012
Diploma of Information Technology - undefined
AICT
08.2011 - 07.2012
Poonam Infotech Ltd
01.2006 - 01.2009
IT Support Admin / System Engineer
SERCO_HCL, Acacia Prison
Bachelor of Computing & Network Security - Information Technology
ECU
B: Fundamentals of Windows Server 2008 Network Infrastructure and Application Platform.6421B: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure. - undefined
C: Configuring Windows Server 2008 Active Directory Domain Services. - undefined
C: Configuring and Troubleshooting Identity and Access Management in Windows Server 2008 Active Directory.6430: Planning and Administering Windows Server 2008. - undefined
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