Roshan Shah
Kogarah
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Woolworths Supermarket
03.2010 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
Education
Retail Course - Store Leadership Pathway
Woolworths Limited
08.2023
BBA - Business Information System
Australian Federation University
Melbourne, VIC08.2013
Skills
- Hiring and Onboarding
- Talent Development
- Budget Controls
- Company Safety Policies
- Loss Prevention Goals Monitoring
- Special Promotions Planning
- Stockroom Management
- Retail Store Management
Timeline
Assistant Store Manager
Woolworths Supermarket
03.2010 - Current
Retail Course - Store Leadership Pathway
Woolworths Limited
BBA - Business Information System
Australian Federation University