Roshan Sigdel
Auburn,NSW
Summary
Dynamic professional with a proven track record at Shangri-la Development Bank Limited, excelling in financial analysis and client support. Skilled in compliance and project oversight, I foster strong team collaboration and achieve high customer satisfaction through effective problem-solving. Committed to driving operational excellence and nurturing lasting client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Night Shift Filler
Woolworth Supermarket
Manly Vale, NSW
08.2023 - Current
- Assisted in unloading products and stocking shelves during night shifts.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Processed returns and exchanges efficiently following established procedures.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Provided customers with assistance in locating requested items in the store.
- Operated forklift and pallet jack to transport heavy loads.
- Followed all safety protocols while operating machinery and equipment.
- Stocked merchandise on shelves according to company guidelines and standards.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Branch Incharge
Shangri-la Development Bank Limited
, Nepal
08.2022 - 07.2023
- Company Overview: Shangri-la Development Bank Limited, Nepal
- Lead operational activities at the office level to achieve maximum performance.
- All operations need to conform to the established company regulations as well as standard industry requirements.
- Implement surveillance of cash management procedures which include bank withdrawals and both manual and automated deposits and ATM accounting tasks.
- Maintains excellent customer satisfaction through prompt solutions to customer concerns.
- Continuously develop and nurture important client commercial connections.
- Should reach all chosen branch sales objectives such as loans along with accounts and investments.
- Organize plans to pull in new customers while ensuring present clients stay loyal to the business.
- Will conduct promotional activities which helps to improve its business operations.
- Supervise branch employees and train and motivate them for high performance.
- Performance assessments followed by meaningful feedback sessions should be performed.
- Monitor branch profitability and expenses.
- Implement thorough procedures for approving credits together with loan recovery protocols.
- Protect against fraud while adopting security protocols.
- Formal reports about sales performances and operational status and auditing processes to senior management leaders.
- Follow all necessary banking and financial regulations established by NRB if these institutions apply to operations.
- Coordinate with internal and external auditors in their activities for audits which are to be performed at the branches.
- Establish security measures that protect both its assets and customer information.
- Perform scheduled safety exercises to prepare for fire incidents and robberies.
- Shangri-la Development Bank Limited, Nepal
Incharge- Loan and Credit
Shangri-la Development Bank Limited
, Nepal
10.2015 - 08.2022
- Company Overview: Shangri-la Development Bank Limited, Nepal
- Monitor the working process throughout the department and co-ordinate with other staff members for effective operation of the department
- Met with loan applicants to identify their needs and collected information for loan applications.
- Interviewed applicants to define financial eligibility and establish a debt payment plan.
- Assessed customer needs, explored all options, and introduced different types of loans.
- Inquired Credit Information Bureau (CIB) for the credit history of the prospective client before processing their credit request.
- Scheduled Credit Case analysis and site visits.
- Prepared collateral site visit reports, business site visit reports, rental income verification reports, and residence site visit reports.
- Submitted credit proposals from the branch to the Credit Committee Board.
- Maintained compliance with local, state, and federal laws and regulations.
- Executed process for pledge of collateral at the concerned mortgage offices.
- Liaised with the Head Office for the disbursement of the approved loan.
- Completed loan contracts and advised clients on loan policies and restrictions.
- Established long-term, trusting relationships with clients and prioritised customer satisfaction at the highest possible level.
- Shangri-la Development Bank Limited, Nepal
Operation Incharge
Civil Bank Limited
Itahari, Nepal
10.2012 - 10.2015
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Achieved cost-savings by developing functional solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Professional Accounting (Advance) - Accounting
University of Newcastle
Sydney, NSW04.2025
Masters in Business Administration -
Green Peace Lincoln College
Itahari01.2020
Skills
- Financial and data analysis
- Compliance with regulations
- Project oversight
- Client support
- Risk evaluation
- Customer service
- Team building
Linkedin Profile
https://www.linkedin.com/in/roshan-sigdel-736458154/
Certification
- Advance computer hardware and software
- Customer Service Management
- Financial analysis
- Advance Microsoft Word, Excel and Powerpoint
Timeline
Night Shift Filler
Woolworth Supermarket
08.2023 - Current
Branch Incharge
Shangri-la Development Bank Limited
08.2022 - 07.2023
Incharge- Loan and Credit
Shangri-la Development Bank Limited
10.2015 - 08.2022
Operation Incharge
Civil Bank Limited
10.2012 - 10.2015
Master of Professional Accounting (Advance) - Accounting
University of Newcastle
Masters in Business Administration -
Green Peace Lincoln College
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