Roshan Sood
Coburg,VIC
Summary
Dynamic hospitality professional with a proven track record at Strato Melbourne, excelling in customer service and team collaboration. Leveraging emotional intelligence and conflict resolution skills, I have successfully trained staff and enhanced service quality, ensuring memorable experiences for guests in high-pressure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Waiter
Strato Melbourne
Southbank, VIC
08.2022 - Current
- Providing excellent hospitality and customer service whilst managing a section in the fine dining restaurant and cocktail bar
- Train new employees in delivering quality restaurant service
- Support social and corporate functions (e.g. weddings, networking events)
Volunteer Mentor
Mind Australia
Melbourne, VIC
08.2022 - 06.2023
- Supported a community member with mental illness through regular one-on-one meetings
- Provided emotional support and a safe space for dialogue
- Strengthened empathy, active listening, and trauma-informed communication
Front of House Professional
Generations Bar and Grill
Port Melbourne, VIC
03.2021 - 02.2022
- Prepared a variety of alcoholic beverages and coffees
- Maintained bar stock levels to ensure availability of all menu items.
- Trained junior staff in hospitality service and waiting procedures for improved service quality.
Education
Bachelor of Psychology (Honours) -
Australian Catholic University
Melbourne, VIC11-2024
Bachelor of Arts - Psychology
University of Melbourne
Parkville, VIC12-2022
VCE Certificate -
Melbourne High School
South Yarra, VIC11-2019
Skills
- Emotional Intelligence
- Customer service
- Conflict resolution
- Team collaboration
Certification
- RSA (Responsible Service of Alcohol)
- Working With Children Check
- NDIS Volunteer Screening Check
Languages
English
Native/ Bilingual
Indonesian
Professional
Interests
- Mental health and cross-cultural psychology
- Beginning to expand wine and craft beer knowledge through attending events and experimenting with creating my own beer
Accomplishments
- Completed an honours-level thesis on the stigma experienced by non-drinkers
References
Samuel Dawson | PH: 0433921822
Venue manager | Strato Melbourne
Timeline
Head Waiter
Strato Melbourne
08.2022 - Current
Volunteer Mentor
Mind Australia
08.2022 - 06.2023
Front of House Professional
Generations Bar and Grill
03.2021 - 02.2022
Bachelor of Psychology (Honours) -
Australian Catholic University
Bachelor of Arts - Psychology
University of Melbourne
VCE Certificate -
Melbourne High School
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