Roshan Tamang

• Provided excellent customer service by responding promptly to patient requests and resolving issues quickly and efficiently.
• Prepared weekly reports summarizing activities of the front desk operations.
• Ensured that all front desk areas were kept clean and organized at all times.
• Provide accurate information about specialist doctors and their clinic locations within the building.
• Respond to patient and visitor inquiries in person and over the phone with courtesy and clarity.
• Answer incoming calls promptly, and direct them appropriately.
• Ensure patients requiring transport assistance are supported appropriately.
• Monitor and manage activities around the loading dock to maintain safety and efficient use of the space.

Support the Transport for NSW Workplace Services team in developing and implementing effective communication strategies to engage stakeholders and drive project success, ensuring seamless coordination and collaboration across various projects and teams.

• Compile, maintain, and provide accurate records and reports to the TFNSW Senior Facility Manager, including regular updates and insights to support informed decision-making and project progress tracking.

• Collaborate with the team to conduct research, analyze data, and provide actionable insights that inform project decisions and planning, contributing to the development of comprehensive project plans and strategies.

• Manage and coordinate various administrative tasks, including:

-Preparing and editing documents, presentations, and reports
-Responding to information requests and inquiries
-Coordinating and distributing project materials and information

• Serve as a liaison between stakeholders, providing timely updates on:
-Project status and progress
-Maintenance issues and resolutions
-Work orders and scheduling

• Facilitate maintenance requests through Cushman & Wakefield and ensure compliance with TFNSW safety protocols, including:

-Processing and tracking maintenance requests
-Coordinating with maintenance teams and contractors
-Ensuring safety procedures and guidelines are followed

• Manage access for Transport NSW staff members, including:

-Coordinating site access and security clearances
-Issuing and managing security passes and identification
-Monitoring and tracking visitor logs and access records

• Provide comprehensive administrative support to TFNSW branches and business units, including:

-Managing visitor reception and logistics
-Coordinating meetings, events, and conferences
-Providing general administrative support and assistance

• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provided special assistance to the passenger help them through out their time in airport
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Maintained excellent attendance record, consistently arriving to work on time.
• Identified issues, analyzed information and provided solutions to problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.