Roshan Thapa
Hurstville,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable Safety Specialist well-versed in developing and managing safety procedures in working environments. Focused on maximizing worker safety with a hands-on and proactive approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Dan Murphys - Part Of The Woolworths Group
03.2020 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Developed and implemented new procedures and policies to improve operational productivity.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Accounting - Accounting
Crown Institute of Higher Education
North Sydney06.2022
Skills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
- Health and safety compliance
- Motivational Leadership
Certification
First Aid and CPR
RSA
Languages
Nepali
Native or Bilingual
English
Professional Working
Hindi
Professional Working
Timeline
Duty Manager
Dan Murphys - Part Of The Woolworths Group
03.2020 - Current
Bachelor of Accounting - Accounting
Crown Institute of Higher Education
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