ROSHAN VELIATH
Woodcroft,NSW
Summary
Professional with an overall experience within highly competitive work environments. Can quickly learn in a competitive and complex industry. Adaptable and have a positive attitude towards change. Friendly associate adept at working in diverse and customer service environments. Accountable and always demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the process and able to handle high volume of customer demands. Works effectively within teams, as well as independently. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Success Associate
Rackspace Technology
04.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Special Services Representative
FedEx Express Australasia
11.2018 - 03.2022
- Receiving Inbound calls and processing email orders for regular customers
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Providing customer resolutions for both internal and external customers
- Coordinating movements for highly sensitive freight
- Organizing special arrangements for freight to be moved within crucial time frames
- Working closely and collaboratively with other teams within the business
- Provide after-hours support to customers ensuring uninterrupted priority service
Senior Sales Consultant
Quality Printing House
07.2016 - 07.2018
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lastingpartnerships
- Evaluated clients' needs and created a plan of action to provide solutions
- Crafted appropriate responses to customer questions on digital printing solutions
- Generated new business through effective prospecting, telemarketing, territory planning andrelationship building
- Identified prospects through various sources, including cold calling, events & social media
- Trained sales associates in best practices to improve our sales numbers
- Created positive and lasting relationships with our vendors and suppliers
- Increased product knowledgeamong salesassociates and involved senior management in product knowledge initiatives
- Took over management of junior staff as well as the hiring of additional sales professionals
- Set appointments and meet with clients
- Helped improve brand awareness and social media presence along with marketing department.
Sales Executive
Easy Global Group
05.2015 - 03.2016
- Built strong, long-term relationships and prospects and maintained existing customer relationships inthe construction business industry
- Follow the client during the project
- Monitored and report on current status of potential projects, markets, Customer issues, anddevelopments
- Leadthe development and preparation of official submissions, proposals, and contracts
- Ensured that all customer communications comply with our standards and are consistent with contentand formatand Apply company policies and procedures.
Education
MBA - Marketing & HR
Adarsh Business School
Bangalore, India2011
Bachelors of Business Administration - Hotel Management in BusinessAdministration
Divine College of Management Studies
2007
Skills
- Microsoft office
- Account Management
- Active Listening
- CRM Software
- Computer Proficiency
- Salesforce
- Customer service
- Customer retention
- AWS Certification
- Complaint resolution
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Full Professional
Timeline
Customer Success Associate
Rackspace Technology
04.2022 - Current
Special Services Representative
FedEx Express Australasia
11.2018 - 03.2022
Senior Sales Consultant
Quality Printing House
07.2016 - 07.2018
Sales Executive
Easy Global Group
05.2015 - 03.2016
MBA - Marketing & HR
Adarsh Business School
Bachelors of Business Administration - Hotel Management in BusinessAdministration
Divine College of Management Studies
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