ROSHANAK DARABI
Summary
I am an ambitious and professional individual with a wealth of transferable skills gained in hospitality and RTO sector. Highly organised and dedicated with a strong focus on attention to detail and effective communication. Demonstrated commitment to delivering excellence in customer service and maintaining a reputation for ensuring total customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Enrolment Officer
ChemCert Training Group
04.2023 - Current
- Using JobReady student management system
- Student cancelation and course transfers
- Processing of fee for service enrolments
- Private inhouse fee for service course coordination
- Course enquiries (via phone, email, or website)
- Delegation of tasks within the Enrolment Centre team
- Coordinating private courses for city councils across
- In charge of main email inbox for the Enrolment Centre Department
- Contact students with low LLN results
- Entry of enrolment forms and Avetmiss
- Verifying student USI's
- Contact external trainers/assessors/clients/students regarding cancelled/rescheduled courses as required
- Send course confirmations to students across Australia
- Invoice to city councils/students via Xero and JobReady.
Insurance Consultant and Sales Representative
O'Brien Autoglas
11.2021 - 03.2023
- Adhering to Customer Solutions Policy and Procedure
- Address complaints as the initial point of contact
- Handling, resolving, and documenting escalated customer claim issues as they occur
- Submit glass claims on behalf of insurance companies
- Scheduling customers for glass repair or replacement
- Consistently achieved KPI's
- Show genuine enthusiasm for sales
- Actively pursue sales leads to meet or surpass sales targets
- Promote and sell products to customers
- Effectively communicating with technicians, branches, and subcontractors while overseeing every task until it's successfully completed.
Student Liaison Officer & Senior Administrator
St Basil's RTO
04.2017 - 08.2021
- Receiving and responding to daily enquiries via email, phone
- Ensure the RTO cooperates with the VET regulator
- Providing daily support to Domestic and CRICOS International students
- Monitoring low attendance rate
- Processing student Enrolments
- Using Axcelerate student management system
- Recruitment for smart skilled candidates at Sarina Russo
- Scheduling and Coordinating Meetings, along with taking minutes
- Managed trainer schedules and organised course materials
- Generating Transcripts and Certificates
- Submitting Avetmiss reports
- Responsibility allocation within the team
- Basic Human Resources Administration
- Generating contracts for new employees
- Recruitment via Seek and in charge of scheduling interviews
- Interview Staff/Trainers along taking notes
- Creating, amending policies, and updating version control
- Issuing eCoE via PRISMS.
Education
Certificate IV in Human Resources -
TAFE NSW
Certificate III Business Administration -
TAFE NSW
01.2018
Certificate III Tourism, Travel and Events -
TAFE NSW
01.2014
Skills
- Critical Thinking
- Leadership
- Problem Solving
- Speed & Accuracy Testing
- 90 WPM Typing Speed
- Communication Skills
- Attention to Detail
- Team Player
- Adaptability
- Customer Service
Certification
- Current NSW Drivers Licence
- Maintain Work Health and Safety
- AQF3 Chemical Accreditation
Availability
Monday to Friday
References
Available on request
Languages
Persian
Native or Bilingual
Timeline
Senior Enrolment Officer
ChemCert Training Group
04.2023 - Current
Insurance Consultant and Sales Representative
O'Brien Autoglas
11.2021 - 03.2023
Student Liaison Officer & Senior Administrator
St Basil's RTO
04.2017 - 08.2021
Certificate IV in Human Resources -
TAFE NSW
Certificate III Business Administration -
TAFE NSW
Certificate III Tourism, Travel and Events -
TAFE NSW
- Current NSW Drivers Licence
- Maintain Work Health and Safety
- AQF3 Chemical Accreditation
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