Summary
Overview
Work History
Education
Skills
Languages
Attributes
References
Timeline
Generic

Roshani Khatri Bastola

Clarence Park,SA

Summary

I’d like to describe myself as an active person and I am always passionate to do new work with strong organizational and prioritization abilities. I am frank with every person and have good communicational skills. Furthermore, I am Energetic, entertaining, and easily molding in every environment. I have a positive outlook on life, and I am always looking for new ways to expand on my existing knowledge and abilities. I enjoy working as part of a team or confidently on my own. You will be able to learn more about me when we meet.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Hotel Cordial
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Receptionist

Mediterranean Restaurant
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Confirmed appointments, communicated with clients, and updated client records.

All Rounder

Muglan Nepalese & Indian Cuisine Restaurant
  • Greeting and seating guests with a friendly and welcoming demeanour
  • Taking food and drink orders accurately and promptly
  • Serving food and beverages to tables efficiently and with attention to detail
  • Clearing tables and resetting them for the next guests
  • Assisting in maintaining cleanliness and tidiness of the dining area
  • Assisting kitchen staff with food preparation tasks such as chopping vegetables, preparing salads, or plating dishes
  • Operating kitchen equipment such as grills, fryers, or ovens under supervision
  • Handling cash and card transactions accurately and securely
  • Providing recommendations to guests about menu items or specials
  • Addressing guest inquiries, concerns, and complaints in a courteous and professional manner
  • Collaborating with other team members to ensure smooth restaurant operations
  • Following food safety and hygiene protocols at all times
  • Following restaurant policies and procedures regarding dress code, attendance, and behaviour
  • Assisting with opening and closing duties, including setup and cleanup tasks
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Front Desk

Oli & Associates
  • Greeting and welcoming clients and visitors with professionalism and warmth
  • Managing incoming calls and directing them to the appropriate personnel or department
  • Scheduling appointments and managing consultants' calendars efficiently
  • Providing information about consultancy services, pricing, and packages
  • Assisting clients with filling out paperwork and necessary documentation
  • Handling client inquiries and concerns promptly and courteously
  • Maintaining a clean and organized reception area
  • Managing office supplies inventory and placing orders when necessary
  • Assisting with administrative tasks such as data entry, filing, and photocopying
  • Coordinating with other departments to ensure seamless client service delivery
  • Handling client payments and invoices accurately
  • Complying to confidentiality and security protocols regarding client information
  • Providing administrative support to consultants and other staff members as needed

Intern

Hotel Asia
01.2023 - 10.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Collaborated with senior management on new initiatives to build confidence.
  • Greeting and seating guests with a friendly and welcoming demeanour.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Education

Bachelor of Tourism Management -

JMC, Pokhara, Nepal
11.2023

Year 12 in Business Management -

Amarsingh Secondary School, Pokhara, Nepal
01.2019

High School Diploma -

Himanchal Boarding School
01.2017

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Problem-solving skills
  • Appointment Scheduling
  • Verbal and written communication
  • Scheduling
  • Team Collaboration

Languages

English
Fluent in speaking, writing, and reading
Nepalese
Native language
Hindi
Fluent

Attributes

  • Good communication and customer service skills
  • Self-management and leadership skills.
  • Work well in team environments or competently working alone.
  • I can multitask and stay calm in stressful situations
  • Love of teamwork and growing with others
  • Excellent customer service skills with the ability to develop rapport quickly and establish close working relationships
  • Well-developed time management skills with the ability to priorities workload to ensure tasks are completed on time and to a high standard.
  • I am a proven leader with a can-do attitude
  • Flexible and adaptable to change
  • Willing to work and reliable

References

  • Bibas Bastola, OTR Employee, 0434695224, bibasbastola2345@gmail.com
  • Dharma Panthi, CEO at Hotel Asia, +977 9856026510, hotelspokhara@gmail.com
  • Laxman Acharya, Manager at Mediterranean Restaurant, +977 9846279533, acharya.laxman@gmail.com
  • Sambhu Poudel, Chef at Muglan Nepalese & Indian Cuisine, 0414662065
  • Tilak Lamichhane, Manager at Oli & Associates Pokhara, +977 9856039322, pokhara@oli.com.au
  • Rahul Poudel, Manager at Hotel Cordial


Timeline

Intern

Hotel Asia
01.2023 - 10.2023

Front Desk Receptionist

Hotel Cordial

Receptionist

Mediterranean Restaurant

All Rounder

Muglan Nepalese & Indian Cuisine Restaurant

Front Desk

Oli & Associates

Bachelor of Tourism Management -

JMC, Pokhara, Nepal

Year 12 in Business Management -

Amarsingh Secondary School, Pokhara, Nepal

High School Diploma -

Himanchal Boarding School

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Roshani Khatri Bastola