Roshell Perera
Clyde North,VIC
Summary
Withanage Roshell Nishani Perera.
To whom it may concern,
I am W. R. Nishani Perera a graduated student in digital multimedia and graphic designing and who has experience as a customer service representative and system support officer (part time basis) have prepared myself well for this position providing with both the skills and passion needed for this position.
Through my graduate studies in digital multimedia and graphic designing, I thoroughly learned to apply new innovative initiatives to the people enhancement and my final project done in 2022 was the online house planing project for real world customers upon their inquiry. I believe with my education and diversity customer service experience will be of interest for me to provide advice on the most suitable customer enquiries.
I enjoy learning new skills and approach challenges with a determined and optimistic attitude.
Overview
3
3
years of professional experience
Work History
Junior Lecturer
Wijaya Graphics
06.2022 - 01.2023
- Taught diverse student population by employing various learning styles and abilities.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
- Participated and led committee meetings to remain aware of developments in subject.
- Impartially evaluated papers, projects and homework assignments of students, delegating grading to teaching assistants when appropriate.
Customer Service Officer
WG Company
02.2020 - 11.2022
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Diploma in Designing And Multimedia - Digital Communications And Multimedia
Wijaya Graphics
Colombo, SriLanka08.2022
Skills
- Group and Individual Instruction
- Student Needs Assessments
- Innovative Teaching Methods
- Time management
- Public Speaking
- Electronic Communication
- Interactive Media
- Leadership
- Customer Service
- Group Sessions
- Problem solving
- Fast learner
- Active worker
Timeline
Junior Lecturer
Wijaya Graphics
06.2022 - 01.2023
Customer Service Officer
WG Company
02.2020 - 11.2022
Diploma in Designing And Multimedia - Digital Communications And Multimedia
Wijaya Graphics
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