Roshetta Stafford
Yarrabah,Australia
Summary
My objective is to obtain a position in which I can utilize my skills, education, and experience with a progressive company and that would allow myself to grow, learn and explore opportunities.
I am a hardworking indigenous woman that is highly regarded for providing direct services as a Health Worker with the Queensland Health Hearing Team – travelling outreach to communities such as Cammoweal, Mount Isa, Doomadgee & Mornington Island. I have demonstrated the ability in crisis management with the strong ability to deeply reach clients in difficult situations to improve their current conditions. I have also demonstrated my ability to work with children & families that are from diverse backgrounds and are of high risk.
I have worked within the Youth Child Welfare Services as a Residential Youth Worker. I have experience in helping young people navigate their way through various challenges/behaviour.
I have a passion for mentoring young people and impacting their lives for the better.
I was given the opportunity with the position ''business management assistant'' within the Dept. Education. I am professional with proven ability to optimize operations and drive team to success. I can foster collaboration and delivering results in dynamic environments. Skilled in financial planning and strategic decision-making, with reliable and adaptable approach.
I believe there is always room for improvement and would like to further improve my current skills and expand my knowledge within this sector.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Business Manager
Department Of Education
01.2024 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Oversaw hiring activities by leading recruiting, selection, employee relations, payroll and benefits administration.
- Allocated to arrange meetings.
- Compiling expenses reports.
- Maintaining filing systems and database.
- Monitoring budgeting and expenditures.
- Preparing documents and record keeping.
- Supervised and motivated staff and team to maintain job timelines and productivity.
- Managed inventory and ordered merchandise to guarantee appropriate stock levels.
- Improved client satisfaction rates through prompt resolution of concerns and proactive relationship management.
- Provided support to the business manager in strategic planning activities, contributing to long-term organizational growth.
- Continuously sought opportunities for process improvement, implementing changes that positively impacted efficiency, quality, and customer satisfaction.
- Implemented new filing systems for better organization of documents and easy retrieval of information as needed.
- Developed strategic plans and increased production, productivity and customer service.
- Increased overall productivity by delegating tasks effectively and supervising team members.
- Analyzed budget, forecast and revenue trend reports to provide advice and prepare financial statements.
- Coordinated events, meetings, and conferences to promote networking opportunities for the business.
- Contributed to successful project execution through effective coordination between departments involved in shared initiatives.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Mentored junior staff members on best practices in administrative tasks, fostering a positive work environment conducive to learning and growth.
Mutkin Age Care
11.2021 - 02.2022
- Organise social activities
- Helping residents with their daily routine
- Ensuring residents have access to medical services
- Providing healthy, nutritionally balanced food and catering that matches individual dietary requirements
- Monitoring the health of residents and documenting their health accordingly
- Aiding in changing, bathing and other personal help where required
- Communicating with residents and their family regarding care, health, and other matters
- Ensuring the facility is both clean and safe, adhering to OH&S and all other rules and regulations as necessary
Residential Support Worker
Southern Cross Support Services
02.2020 - 08.2020
- Maintain a high quality of care and support which meets the physical, emotional, intellectual, social, and cultural needs of children and young person
- Provide a caring, supportive and nurturing environment in which children/young people can feel secure and free from harm
- Establishing positive relationships with young people
- Helping young people gain self-control by challenging unacceptable behaviour
- Ensuring that each young person’s care plan is followed and amended as appropriate to reflect their changing needs
- Attending to practical matters in relation to childcare (cooking, cleaning, general maintenance around the home etc)
- Act as a key worker or co-worker for a young person to ensure that the young person’s care plans are up to date and that all their care needs
- Providing advice, assistance, and support
- Providing emotional support at times of difficulty or stress
Youth Worker
Yarrabah PCYC
04.2018 - 11.2018
- Organising community programmes for Indigenous youth between 12 and 25 yrs
- Upskilling young people for leadership
- Group work- teaching hygiene, cookery
- Assess young people to understand their needs
- Deliver programmes to inform young people on matters such as smoking, health, and relationships
- Support individuals by mentoring and coaching them along the way
Trainee Health Worker
Queensland Health
02.2016 - 01.2017
- Assess, screen, and administer hearing tests to children aged 5 to 16
- Input data results into computer system
- Maintain records
- Refer children with discharges and perforations to G.P and to Deadly Ears Program
- Outreach services to Communities e.g., Cammoweal, Doomadgee, Mornington Island, Burketown, Mount Isa region
- Liaise with nurses to support clients’ health care needs
- Pick up and drop off clients to appointments
- Assist RFDS nurses to undergo general health checks for Mothers and newborn babies and young children
- Assist in organising clinics e.g., Deadly Ears Program
- Sexual health awareness/education
- Transporting people to and from clinical appointments
- Outreach clinics- taking blood pressure and general health observations
- Establish trust and rapport with children, youth, and families through effective communication strategies to assist in promoting growth, development and wellbeing in children, youth, and families
- Provide information to children, youth and families regarding chronic disease education, prevention, detection and management and screening activities
- Use appropriate strategies and screening tools and equipment to Child, Youth, and families
- Review and Conduct screening
- Documenting growth and development screening data within the community
Support Worker
Northwest Remote Health Kuba Natha Aged Care Hostel
01.2015 - 01.2016
- Cleaning and cooking for residents
- Organise social activities
- Transport residents
- HACC Program- Outreach service for clients’ medication, pads etc
- Helping residents with their daily routine
- Administering medication
- Delivering specialist aged care services
- Ensuring residents have access to medical services, both within the facility and externally
- Providing healthy, nutritionally balanced food and catering that matches individual dietary requirements
- Monitoring the health of residents and documenting their health accordingly
- Aiding changing, bathing and other personal help where required
- Communicating with residents and their family regarding care, health, and other matters
- Running social events, workshops, off-site excursions, and other activities to promote socialisation and stimulation
- Ensuring the facility is both clean and safe, adhering to OH&S and all other rules and regulations as necessary
Education
Yr. 12 -
Djarragun College
Gordonvale, QLDSkills
- Networking/Communication
- Consistent
- Time management
- Leadership
- Problem-solving
- Basic health care knowledge
- Community engagement
- Elderly care knowledge
- Relationship management
- Youth and family wellbeing support
- Business/Admin knowledge
Training And Certificates
- Certificate III in Aboriginal and Torres Strait Islander Primary Health Industry Training, Currently Studying
- Certificate II in Wedding
- Certificate II Crowd Controller/Security Guard
- Responsible Service of Alcohol (RSA)
- Sport Recreation II Certificate
- Certificate II Resources and Infrastructure Work Preparations
Certification
Certificate III in Aboriginal and Torres Strait Islander Primary Health Industry Training (Currently Studying)
Certificate II in Welding
Certificate II Security Operations (Crowd Controller/Security Guard)
Certificate in Responsible Service Alcohol (RSA)
Certificate II in Sports & Rec
Certificate II Resources and Infrastructure Work Preparations
Timeline
Assistant Business Manager
Department Of Education
01.2024 - Current
Mutkin Age Care
11.2021 - 02.2022
Residential Support Worker
Southern Cross Support Services
02.2020 - 08.2020
Youth Worker
Yarrabah PCYC
04.2018 - 11.2018
Trainee Health Worker
Queensland Health
02.2016 - 01.2017
Support Worker
Northwest Remote Health Kuba Natha Aged Care Hostel
01.2015 - 01.2016
Yr. 12 -
Djarragun College
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