Summary
Overview
Work History
Education
Skills
Timeline

Roshina Thapa

Coombs,ACT

Summary

Coordinated Business support officer ready to lead company-wide business optimization efforts. Valuable resource to everyone from senior executives to new hires. Skilled at connecting workers and business partners with resources. Eager to help companies form internal and external synergies to exponentially increase profit potential.

Overview

3
3
years of professional experience

Work History

Business Support Officer

Uniting
08.2022 - Current
  • Contributing to the successful team planning to ensuring uniting can attract and recruit team members to deliver care services to residents and maintain optimum service standards.
  • Preparing master roster and publish roster in 1 month advance
  • Ensuring compliance with Labour laws and regulations
  • Facilitating the onboarding process for new hires in care team
  • Performing daily and weekly utilization statistics and planning
  • Collection and analysis of workforce data as required
  • Assisting care leadership team in induction, competency assessment, mandatory training, and orientation
  • Working together with the HR team with managing staffing needs within care and participated in interviewing, onboarding, and contributing to recruitment activities.
  • Resolving scheduling challenges and constantly practicing continuous improvement
  • Helping the team to prioritise the incoming tasks to ensure client needs are met
  • Processing the fortnightly payrolls for approximately 300 staff in total within required timeframe
  • Stocktake and ordering office/medical and general supplies for nursing home
  • Assisting with the client admission and update changes in CRM



Care Team Leader

Uniting Care
03.2021 - 07.2022
  • Assisted clients with medications
  • Planning and co-ordinating daily work activities for self and provide guidance for others to ensure care needs are met, while allowing flexibility in client preferences and choices
  • Worked well in a team setting, providing support and guidance
  • Assisted with day-to-day operations, working efficiently and productively with all team members

Education

Professional Year in Accounting -

ECA Professional Year Campus, Brisbane, QLD
09.2018

MBA - Master's in Business Administration/MPA

Holmes College, Brisbane
07.2017

Skills

  • Microsoft Office-word, excel, outlook
  • Administrative Support and office management
  • Data entry
  • Research and data analysis
  • cloud networking and file sharing
  • Prioritization and task management
  • communication skills
  • customer service skills
  • Minute taking
  • Document preparation
  • Confidentiality and data protection
  • Calender management
  • experience in using office software ie OPTIMA, roster on , sharepoint, worksmart, CRM

Timeline

Business Support Officer - Uniting
08.2022 - Current
Care Team Leader - Uniting Care
03.2021 - 07.2022
ECA Professional Year Campus - Professional Year in Accounting,
Holmes College - MBA, Master's in Business Administration/MPA

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Roshina Thapa