Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Roshna KC

Kambah,ACT

Summary

Dynamic and dedicated professional with extensive experience in diverse roles including AIN, Front of House, Aged Care, Cleaning, and Housekeeping. Proven track record of providing exceptional service and support in various healthcare and hospitality settings. Seeking a challenging opportunity to leverage my skills and expertise to contribute positively to a reputable organization Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Wait Staff Member

Tiger Lane
03.2024 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.

Assistant in Nursing

Harbison Care
04.2023 - 12.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Housekeeping Room Attendant

Gibraltar Hotel
01.2023 - 07.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Front of House Wait Staff Member

Cafe Rosso
01.2023 - 05.2023
  • Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
  • Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
  • Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
  • Received consistent positive feedback from managers regarding exceptional performance in customer service-related tasks like tableside check-ins or beverage refills.
  • Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
  • Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.

Education

Bachelor of Information Technology - Information Technology

Crown Institute Higher Education
Gunghalin,act
03.2027

Certificate IV - Individual Support And Disability

Block Learning
Sydney, NSW
04.2024

Skills

  • Strong multitasking
  • Efficient organization
  • POS System Operation
  • Professional Appearance
  • Patient Care
  • Direct Patient Care
  • Cleanliness
  • Food safety awareness
  • Handling Complaints
  • Phone Etiquette
  • Problem-solving abilities
  • Active Listening
  • Customer Service
  • Microsoft Outlook

Languages

English
Professional Working
Hindi
Professional Working
Nepali
Full Professional

Additional Information

Reference provided upon request.Thank you.

Timeline

Wait Staff Member

Tiger Lane
03.2024 - Current

Assistant in Nursing

Harbison Care
04.2023 - 12.2023

Housekeeping Room Attendant

Gibraltar Hotel
01.2023 - 07.2023

Front of House Wait Staff Member

Cafe Rosso
01.2023 - 05.2023

Bachelor of Information Technology - Information Technology

Crown Institute Higher Education

Certificate IV - Individual Support And Disability

Block Learning

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Roshna KC