ROSHNI CHETRI
Gold Coast,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Franchise Support Manager
Couriers Please
Gold Coast
07.2024 - Current
- Developed and implemented franchise operational standards to enhance compliance and consistency across locations.
- Analyzed franchise performance metrics to identify areas for improvement and drive operational efficiencies.
- Led training sessions for new franchise owners on best practices and operational guidelines to ensure successful launches.
- Collaborated with cross-functional teams to streamline supply chain processes, reducing lead times for franchisees.
- Created comprehensive reporting tools to monitor franchise adherence to brand standards and operational policies.
- Established communication channels between corporate and franchises, fostering alignment on strategic goals and initiatives.
- Resolved conflicts between franchisor and franchisees amicably, promoting a positive working environment within the organization as a whole.
SALES ASSOCIATE
Shri Refreshment Bar
Sydney, NSW
05.2023 - 03.2024
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers’ needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Manager
PUMA
Guwahati, Assam
04.2019 - 04.2023
- Led sales team to exceed quarterly targets through strategic planning and performance management.
- Developed and implemented training programs that enhanced product knowledge and sales techniques among staff.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Fostered relationships with key clients, driving customer loyalty and repeat business through exceptional service.
- Collaborated with marketing teams to create promotional materials that effectively communicated value propositions.
- Streamlined sales processes by introducing CRM tools, improving data management and reporting accuracy.
- Conducted regular performance reviews, providing mentorship to team members for continuous improvement and development.
- Spearheaded initiatives focused on market expansion, successfully entering new regions and increasing brand presence.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
CERTIFICATE 3 IN INDIVIDUAL SUPPORT - undefined
International Institute of Education And Training
Skills
- Customer Service
- Sales
- Communication
- Relationship Building
- Inventory Management
- Performance analysis
- Franchise development
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Attention to detail
- Multitasking
- Effective communication
- Relationship building
- Task prioritization
ADDITIONAL INFORMATION
- CERTIFICATIONS
- NDIS Worker orientation module
- First Aid and CPR Certificate
- NDIS Worker screening check
- Influenza vaccine
- Forklift license
Timeline
Franchise Support Manager
Couriers Please
07.2024 - Current
SALES ASSOCIATE
Shri Refreshment Bar
05.2023 - 03.2024
Sales Manager
PUMA
04.2019 - 04.2023
CERTIFICATE 3 IN INDIVIDUAL SUPPORT - undefined
International Institute of Education And Training