Roshni Mala
Mount Druitt,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Sea Breeze Hotel
2019.12 - 2022.10
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Washed and folded towels and linens to properly stock guest rooms.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Increased room turnaround time, allowing for greater occupancy rates through efficient cleaning processes.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
- Maintained cleanliness in common areas, contributing to welcoming environment for all hotel guests.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
Retail Worker
Chands Clothing
2018.07 - 2019.09
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
Education
Course - Hotel Room Cleaning Skills
Fiji National University
Namaka Campus06.2020
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Mopping floors
- Waste disposal
- Sorting and washing laundry
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Window Cleaning
- Window Washing
- Dusting surfaces
- Furniture polishing
- Ironing linens
- Housekeeping
- Time Management
- Multitasking and Prioritizing
- Guest Service and Support
- Teamwork and Collaboration
- Meeting Room Preparation
- Heavy Lifting
- Room Maintenance Scheduling
- Kitchen Cleaning and Dishwashing
Languages
Hindi
Native or Bilingual
Timeline
Housekeeping Room Attendant
Sea Breeze Hotel
2019.12 - 2022.10
Retail Worker
Chands Clothing
2018.07 - 2019.09
Course - Hotel Room Cleaning Skills
Fiji National University
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