Roshani Suthar
Belconnen,ACT
Summary
Accomplished Childcare Educator and Assistant Customer Service Manager, adept in curriculum planning and customer service, with a proven track record of fostering child development and enhancing service operations at Guardian Early Learning Centre. Demonstrates exceptional patience, empathy, and a strong work ethic, significantly improving team collaboration and customer satisfaction. Proactive and caring worker with 7 months of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
2
2
years of professional experience
Work History
Childcare Educator
Guardian Early Learning Centre
2024.03 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Provided individualized instruction and support to meet personal needs of each child.
Assistant Customer Service Manager
Woolworths
2022.06 - 2024.02
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
Education
High School Diploma -
Luvium Pty Ltd
Canberra ACT01.2024
Master of Science - Master of Information Technology
Charles Sturt University
Sydney, NSW07.2019
Skills
- Patience and Empathy
- Age-Appropriate Activities
- Early Childhood Education
- Hygiene practices
- CPR training
- Verbal and written communication
- Cleaning and sanitation
- Documentation abilities
- Parent-Teacher Communication
- Curriculum Planning
- Behavior Management
- Strong Work Ethic
- CPR and First Aid
- Activity Planning
- Time Management
- Caring and Understanding
Languages
Hindi
Native or Bilingual
English
Full Professional
Gujarati
Native or Bilingual
Timeline
Childcare Educator
Guardian Early Learning Centre
2024.03 - Current
Assistant Customer Service Manager
Woolworths
2022.06 - 2024.02
High School Diploma -
Luvium Pty Ltd
Master of Science - Master of Information Technology
Charles Sturt University
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