Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rosie Andrew

Como,NSW

Summary

Currently in the third year of a Bachelor of Psychological Science, studying to be a psychologist, with a minor in Criminology. Opportunities to learn teamwork, communication and customer service skills in retail, medical, and office environments. Dedicated to providing excellent assistance to clients, ensuring to meet their needs in an efficient manner. Experience with problem-solving in a fast paced environment along with exhibiting high attention to detail in reconciling supplier accounts and invoicing clients, dispensing prescription medication and counselling patients on over-the-counter medications. Opportunities to engage with students with intellectual disabilities, socialising with them and assisting with teaching social skills, through participation in programs at both primary and high school along with work experience in a teaching environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Admin Assistant

Motive IT
04.2022 - Current
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and reconciliation of various supplier transactions for vital company accocunts.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Tracked, received and reconciled incoming material orders.

Pharmacy Assistant

Kareela Community Pharmacy
05.2020 - 12.2023
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Developed strong relationships with pharmacy patients to cultivate customer loyalty.
  • Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
  • Assisted pharmacist with dispensing prescriptions and educating patients on side effects, usage and storage of medications.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, counselling patients through health and personal struggles while preserving confidentiality at all times.

Shop Assistant

The Cheesecake Shop
08.2019 - 02.2020
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.

Education

Bachelor of Science - Psychology

University of Wollongong
Wollongong, NSW
11.2024

High School Diploma -

Kirrawee High School
Kirrawee, NSW
12.2021

Skills

  • Customer Service
  • Microsoft Office Suite Competency
  • Excellent Organisation
  • Invoice Processing
  • Problem-Solving
  • Excellent Communication
  • Data Entry
  • Office Administration
  • Multitasking
  • Computer Skills
  • Team Collaboration
  • Patient Confidentiality

Certification

  • CPR Certificate (2023)
  • Emergency Life Support Certificate (2023)
  • First Aid Certificate (2023)
  • Certificate II in Community Pharmacy (2022)


Timeline

Admin Assistant

Motive IT
04.2022 - Current

Pharmacy Assistant

Kareela Community Pharmacy
05.2020 - 12.2023

Shop Assistant

The Cheesecake Shop
08.2019 - 02.2020

Bachelor of Science - Psychology

University of Wollongong

High School Diploma -

Kirrawee High School

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Rosie Andrew