Rosie Bell
Bangalow,Australia
Summary
I’m an adaptable and solutions-focused professional with a solid foundation in production, inventory management, wholesale operations, and customer service within the fashion and jewellery industry. I have a deep understanding of materials sourcing and forecasting, quality control, and building efficient workflows to meet demanding timelines. I’m skilled at nurturing strong relationships across teams and with external partners, ensuring clear communication and smooth collaboration. With a natural ability to lead, I tackle challenges head-on, always focused on improving processes and ensuring an exceptional experience for customers and stakeholders alike.
Overview
3
3
years of professional experience
Work History
Production & Inventory Manager
Temple of the Sun
Byron Bay
07.2024 - Current
- Oversee the entire fine jewellery production lifecycle, from raw material sourcing to final quality control.
- Manage inventory operations, including daily stock maintenance, weekly cycle counts, and system updates in Cin7.
- Coordinate procurement and stock control for raw materials (stones, metals, findings), including forecasting for restocks and new collections.
- Lead the sampling process, collaborating with Creative, Ceremonial, and Jewellers teams to ensure production meets design and brand standards.
- Supervise external production contractors in Sydney, including scheduling, task delegation, and payment coordination.
- Maintain and update Bills of Materials (BOMs), support pricing and costing strategies, and manage materials for seasonal launches.
- Oversee solid gold repair processes, manage returns, faults, and secure handling of high-value stock.
- Provide responsive, solution-focused support to customer and internal queries related to production and inventory.
- Independently managed and improved the fine jewellery production and inventory department.
- Stepped up as a leader across teams and external contractors, showcasing responsibility and initiative.
- Developed efficient systems to improve accuracy, reduce delays, and strengthen business operations.
Dispatch Coordinator, Wholesale & Customer Service Support
Temple of the Sun
Byron Bay
12.2023 - 07.2024
- Supported daily wholesale fulfilment, dispatch coordination, and customer service operations.
- Assisted the Wholesale Manager with B2B orders, returns, account management, and maintaining clear communication with wholesale clients.
- Acted as Wholesale Manager during leave periods, managing wholesale accounts and fulfilment independently.
- Collaborated with the Inventory Manager to ensure accurate stock management.
- Oversaw the timely dispatch of online orders, maintaining smooth logistics and customer satisfaction.
- Delivered exceptional customer service in-store, via email, and over the phone, including styling advice and resolving issues.
- Maintained showroom standards and a clean, professional environment aligned with the brand.
- Demonstrated reliability, strong multitasking, and attention to detail in a fast-paced retail setting.
Temporary Receptionist
McGrath Estate Agents
Byron Bay
05.2023 - 07.2023
- Managed front desk operations, including handling calls, emails, and appointments.
- Assisted agents and clients, and maintained accurate database entries.
Assistant Store Manager
Marr-kett
Byron Bay
02.2022 - 03.2023
- Assisted the store owner in daily operations of a high-end homewares and fashion retail environment.
- Provided leadership and training to the retail team, including staff supervision and rostering.
- Maintained high visual merchandising standards, styled product displays, and managed store layout updates to align with brand aesthetics.
- Delivered exceptional customer service to both local and tourist clientele.
- Contributed to social media content creation (Instagram and TikTok), including photography, video content, and styling shoots.
- Managed stock levels, incoming deliveries, and inventory records.
- Supported administrative tasks including customer orders, Shopify management, and liaising with suppliers.
Education
Bachelor of Science - Biology Major
Southern Cross University
LismoreCertificate II - Animal Studies
TAFE NSW
WollongbarHigher School Certificate -
St Andrew’s Cathedral School
Sydney CBDSkills
- Problem solving
- Vendor management
- Process improvement
- Effective communication
- Data analysis
- Materials management
- New product acquisition
- Maintaining stock levels
- Customer service
- Visual merchandising
- Relationship management
- Product knowledge
- Attention to detail
- Warehouse management
- Inventory reconciliation
- Logistics scheduling
- Team development
- Cost control
- Inventory management
- Production planning
- Procurement coordination
Attributes
- Dependable, proactive, and solutions-focused
- Clear communicator with strong interpersonal skills
- Calm and composed under pressure
- Highly organised with a keen eye for detail
- Strong leadership presence and initiative
- Flexible and quick to adapt in dynamic environments
References
Nick Dunn, Principal/Sales Agent, McGrath Byron Bay, Shop 7A/21 Fletcher Street, Byron Bay, NSW, 2481, 0448 301 111
Timeline
Production & Inventory Manager
Temple of the Sun
07.2024 - Current
Dispatch Coordinator, Wholesale & Customer Service Support
Temple of the Sun
12.2023 - 07.2024
Temporary Receptionist
McGrath Estate Agents
05.2023 - 07.2023
Assistant Store Manager
Marr-kett
02.2022 - 03.2023
Bachelor of Science - Biology Major
Southern Cross University
Certificate II - Animal Studies
TAFE NSW
Higher School Certificate -
St Andrew’s Cathedral School
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