Rosie Blacklock

I am responsible for managing the client relationship, and contract deliverablesin Electrical. Engineering, Maritime, Civil and Automotive. I work in consultation with administration and Faculty across the TAFE Queensland footprint. Responsibilities include:

• Execute high level project management skills to prioritise, manage and support contract management processes at TAFE Queensland North. Possess highly developed research, analytical and problem-solving skills to gather and compile information, develop reports and make educated decisions and recommendations with particular emphasis on corporate and academic governance
• Manage successful implementation and completion of TAFE Queensland North Contracts in a timely manner, utilising project management skills both individually and collaboratively with team members to maximise outcomes and reduce legal or financial risk
• Interpret and apply TAFE Queensland legislation and policy as it applies to contracts, agreements, etc
• Maintain up to date knowledge of relevant training legislation, regulations, policies and guidelines and engage collaboratively with key internal and external stakeholders (including state networks) to ensure compliance with TAFE Queensland’s statutory obligations
• Participate as a facilitator of change by implementing strategies designed to achieve organisational improvements and promote business acumen to the organisation’s staff
• Develop and maintain effective communication through negotiation and liaison with key stakeholders on contractual matters and provide advice on the benefits and implications to the business.
• Contribute to the development of tender opportunity projects by negotiating, coordinating and advocating for regional requirements and the organisations strategic objectives and goals.
• Provide advice and report on the progress of relevant aspects of project activities to senior staff as required to ensure that project activities are consistent with organisational requirements and that priorities and timelines are met
• Support the organisations business units to develop and implement strategies, resources and tools to achieve organisational outcomes relating to contracts
• Assist the Contract Services Manager in the delivery of projects where required
• Liaise and consult with key stakeholders (including region Directors, Faculty Managers) to plan and develop best practice processes and procedures within an effective system-wide business framework
• Contribute to the continued success of the organisation through participation in purpose-based networks, team activities, performance management processes and professional development and training programs

As the Business Manager for the Pacific Maritime Training Services (PMTS) Team, I contributed to the overall educational performance of the Pacific Maritime Training Services team and reported directly to the Contract Manager. Responsibilities included:

• Participating in the Institute planning process:
• Oversight of the faculty operational plan, revenue and expenditure budgets and staffing budgets
• Deliver services in accordance with contracted agreements
• Optimise the potential of the delivery team
• Monitor the product cycle and recommend new products
• Implement and adhere to relevant Government, Institute and other policies relevant to delivery of training
• Manage and influence effective and efficient training service delivery in the faculty with business partners from Strategy and Performance, Customer Engagement, People and Capability, and Finance
• Provide a significant communication link between senior management and teaching teams
• Develop and manage team and individual achievement plans, performance and leave entitlements
• Provide guidance and recommendations for student management
• Facilitate and manage quality and innovation in the delivery of educational products and services
• Respond to performance variations using appropriate educational strategies, for example - adjust timetables, add new programs and/or improve delivery strategies to operate in a surplus
• Maintain an understanding of the commercial aspects of TAFE including financial and business performance and any impact from external factors
• Actively engage with industry, business and the community

I was responsible for offshore commercial business development activities to increase TAFE Queensland’s global market share including:

• Managing the development of quotations, costings proposals, tenders and contracts written for clients within the target market, ensuring they are compliant with domestic and host country legislation and requirements
• Representing TAFE Queensland at relevant international groups, events and expos to cultivate key relationships and remain at the forefront of industry trends and developments
• Maintaining currency of knowledge on domestic and target market legislation, government and regulatory requirements
• Maintaining an understanding of the commercial aspects of TAFE Queensland including financial and business performance and any impact from external factors
• Actively engage with industry, businesses and the community
• Collaborating and problem solving with internal TAFE Queensland administration and delivery teams to develop delivery solutions for clients that are fit for purpose and compliant.

I was responsible for the commercial business development of the Maritime and General Education Faculties within the Cairns, Cape and Torres Strait Regions. Responsibilities included:

• Maintain existing key clients
• Work effectively with multi-functional teams within TAFE Queensland such Executive, Marketing, Customer Service and relevant delivery teams to identify and develop market opportunities
• Project manage suitable opportunities
• Effectively track and meet my financial KPIs
• Research, identify and secure new business to increase TAFE Queensland’s market share by travelling bi-monthly to service communities, completing training needs analysis to create and present quotes and proposals persuasively and attending relevant industry networking events
• Liaise with the Portfolios to accurately cost the delivery of training and customise delivery strategies to meet the client’s operational requirements for the training to occur either at a TAFE Queensland Campus, remotely, or onsite at the client’s premises
• Accurately communicate the necessary delivery strategy details and client information to the Business Development support team for the creation of contracts and management of enrolment paperwork

Achievements:

• Working as part of a successful bid team, securing the Pacific Maritime Training Services Tender valued at $30 million dollars for the Cairns Region
• Contributing $7.2 million in revenue during the reporting period from 2017 – 2023
• Converting 312 opportunities to secure the above revenue figure for TAFE Queensland North Region
• Trusted in providing training and direction to new Business Development staff
• Creating the first draft of the Business Development Officer “how to” guide for the North Region

• Generating leads and opportunities for domestic and international courses for the Cairns and Malanda campuses
• Processing enrolments
• Ensure the timely processing of all relevant documentation;
• Assisting with marketing and advertising
• Market available training opportunities and provide necessary information
• Event coordination
• Reporting and coordinating diverse groups of individuals to assist them with completing their studies with Community Training Australia
• Generating leads and opportunities for domestic courses for the Malanda campus
• Booking and attending all appropriate events across the Cairns and Tablelands regions to promote the capability and products of Community Training Australia
• Follow up and convert leads generated
• Maintain enrolment paperwork and ensuring that I was up to date with Government and industry changes