Rosie Carter
Melbourne
Summary
An experienced rehabilitation leader with extensive expertise in injury management, stakeholder engagement, neuroscience-informed recovery strategies, and strategic rehabilitation leadership. Adept at leading policy discussions, improving return-to-work processes, and driving evidence-based rehabilitation initiatives across APS. Proven ability to collaborate with multidisciplinary teams, streamline claims processing, and implement innovative rehabilitation frameworks that enhance outcomes for injured employees. Currently engaged in policy development as a Subject Matter Expert (SME) in exercise physiology and mental health neuroscience, contributing to reforms that improve APS rehabilitation effectiveness and long-term recovery success.
Overview
5
5
years of professional experience
Work History
Acting EL1 Injury Manager | APS Rehabilitation Team
Comcare
- Led rehabilitation strategy discussions alongside senior APS stakeholders, supporting evidence-based case management solutions.
- Designed and implemented return-to-work frameworks, ensuring APS employees recovering from psychological injuries had structured reintegration pathways.
- Streamlined claims processing, optimising medical aid approvals to minimise delays for vulnerable employees requiring injury support.
- Collaborated with rehabilitation teams, integrating workplace accommodations, neuroscience-based cognitive therapy, and tailored rehabilitation plans.
- Leave Backfill
Policy Reform SME: Exercise-Based Rehabilitation
Comcare
- Contributing to APS rehabilitation policy reform by supporting discussions on integrating exercise as medicine for psychological injury recovery.
- Collaborating with policy teams and allied health professionals to develop structured movement-based therapy guidelines.
- Providing neuroscience-informed recommendations to enhance return-to-work success rates for APS employees recovering from psychological injuries.
Leadership in Claims Management & Process Improvement
Comcare
- Refined internal processes for medical aid approvals, ensuring faster intervention for APS employees with rehabilitation needs.
- Led modernisation efforts for cost evaluation thresholds, securing faster approval pathways for advanced medical technologies and rehabilitation aids.
- Eliminated backlog delays in claims processing, improving efficiency in APS rehabilitation services.
Senior Injury Manager | Claims Management Group
Comcare
10.2020 - Current
- Managed high-risk injury cases, delivering strategic rehabilitation solutions for APS employees experiencing PTSD, operational stress injuries, and workplace trauma.
- Advised on complex rehabilitation policy decisions, ensuring compliance with the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).
- Led stakeholder engagement efforts, working closely with claims management teams, workplace rehabilitation experts, and executive APS leadership.
- Provided expert consultation on APS rehabilitation policy, contributing neuroscience-backed insights to enhance injury recovery strategies.
Education
Postgraduate Diploma - Mental Health Neuroscience
University of the Sunshine Coast
11.2025
Masters - Clinical Exercise Rehabilitation
Victoria University
Bachelor - Clinical Exercise Sports Science
Victoria University
Certificate IV - Training and Assessment
Skills
- Strategic Rehabilitation Leadership – Leading multidisciplinary teams to drive APS injury management excellence
- High-Risk Injury Case Management – Expertise in complex injuries
- Neuroscience-Informed Rehabilitation – Applying mental health neuroscience research to enhance injury recovery outcomes
- Supporting policy discussions on rehabilitation frameworks aligned with APS requirements
- Stakeholder Engagement & Team Leadership – Building relationships with executives, claims teams, and rehabilitation specialists
- Process Improvement & Claims Management – Optimising workflows for medical aid approvals and streamlining rehabilitation claims
- Exercise-Based Recovery Strategies – Championing the integration of physical activity interventions into APS rehabilitation programs
Community Service
Women’s Victorian State Team, Captain, 2022, Advocating for women’s participation in sports., Metropolitan Masters Australian Football League, 2022
Affiliations
- Ongoing studies in Mental Health Neuroscience, strengthening expertise in psychological injury rehabilitation frameworks.
- Contributor to policy development initiatives supporting exercise-based rehabilitation strategies for APS employees.
- Active engagement in cross-disciplinary rehabilitation reforms across public service, workplace injury management, and strategic case resolution.
COMMUNITY & LEADERSHIP INVOLVEMENT
Events Lead – Comcare Melbourne Social Committee – Led workplace engagement initiatives, successfully organising the 2024 End-of-Year Function.
Timeline
Senior Injury Manager | Claims Management Group
Comcare
10.2020 - Current
Acting EL1 Injury Manager | APS Rehabilitation Team
Comcare
Policy Reform SME: Exercise-Based Rehabilitation
Comcare
Leadership in Claims Management & Process Improvement
Comcare
Masters - Clinical Exercise Rehabilitation
Victoria University
Bachelor - Clinical Exercise Sports Science
Victoria University
Certificate IV - Training and Assessment
Postgraduate Diploma - Mental Health Neuroscience
University of the Sunshine Coast
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