CHI ROSIE CHEN
Glen Waverley,Australia
Summary
Highly motivated and detail-oriented Banking Account Manager with over 5 years of experience in customer relationship management, KYC, AML compliance, post-loan settlement management. Proven expertise in analyzing creditworthiness, ensuring compliance with regulatory requirements, and maintaining high customer satisfaction levels. Adept at streamlining processes, mitigating risk, and collaborating with cross-functional teams to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Bank Of China Monash Branch
03.2021 - Current
- Manage a diverse portfolio of personal accounts, providing clients with tailored financial solutions while ensuring full compliance with KYC, AML, and CTF regulations
- Handle post-loan settlement activities, including tracking repayments and resolving any client concerns
- Collaborate with Compliance, Risk, and Credit teams to assess the risk profiles of clients and provide suitable banking solutions based on their financial status and regulatory obligations
- Assist in the preparation of Internal Suspicious Matter Reports (SMRs) and other documentation required by regulatory authorities
- Supported audit activities related to transaction monitoring by providing necessary documentation and responding promptly to inquiries.
- Analyzed customer profiles and transaction patterns, identifying trends indicative of potential fraud or money laundering activity.
- Provide expert guidance to clients on banking products, including loans, savings, and investment services, while ensuring full alignment with financial regulations and internal compliance policies
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Bank Teller
Bank Of China Haymarket Branch
07.2019 - 03.2021
- Established new and existing customers accounts across individual and non-individual customers including KYC, Verification of identification, data entry and first line-AML controlled
- Respond to inquiries about banking products and services
- Maintain accurate records of all transactions and ensure proper documentation
- Strong knowledge about credit, AML and compliance policies
- Process post-settlement home loan requests for mortgage borrower (rate and product variations, documentation, NPL management and dispute resolution)
- Promote bank services and products, such as savings accounts, loans, and credit cards, based on customer needs
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Intern
China Everbright Bank Sydney Branch
01.2019 - 12.2019
- Assisting in institutional loan credit proposal draft., Projects involved - Yan Coal, Lendlease, Brickworks, Ausgrid.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Intern
PWC
01.2018 - 12.2018
- Responsible for Year-End Flow-up task auditing for Bank of America Merrill Lynch and Bank of Communication, Auditing about compliance and risk management
- Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
Education
Bachelor's degree - Accounting
Victoria University
Footscray, VIC01.2016
Skills
- Financial Analysis Expertise
- Customer Due Diligence
- Regulatory Compliance Oversight
- AML (Anti-Money Laundering); CTF (Counter-Terrorism Financing) Regulations
- Suspicious Matter Reporting (SMR)
- Process Optimization and Documentation
- Financial Services Sales
- Cross-Selling
- Analytical Skills
- Client Relationship Management
- Team working
- Client Support
- Self-motivated nature
Certification
- Certified Anti-Money Laundering Specialist (CAMS), 2024
- Tier 2 Compliance Solution, 2019
Languages
English
Mandarin
Professionalassociations
Association of Certified Anti-Money Laundering Specialists (ACAMS), Member
Timeline
Account Manager
Bank Of China Monash Branch
03.2021 - Current
Bank Teller
Bank Of China Haymarket Branch
07.2019 - 03.2021
Intern
China Everbright Bank Sydney Branch
01.2019 - 12.2019
Intern
PWC
01.2018 - 12.2018
Bachelor's degree - Accounting
Victoria University
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