Rosie Hawley

Pacific Labour Operations Division

• Consistently work under the direction and in accordance with the Pacific Australia Labour Mobility Operational policy and other approved relevant material to support my decisions, in assisting my Approved Employers.
• Assessment of recruitment plans.
• Developed and cultivated lucrative relationships with both new and existing Approved Employers through effective communication and exemplary interpersonal skills.
• Attended monitoring visits, and the Coffs Harbour regional engagement visit. My experience with working in a range of cultural environments enabled me to communicate sensitively and effectively with people of diverse backgrounds.
• I participate in staff meetings to share ideas and openly discuss strategies to possibly improve work practices.
• Collaborate with other teams to find solutions or guidance for AE enquires.

● Comprehensive research and investigation into multiple Customer Centrelink Reference Numbers.

● Excellent systems navigation, interpretation and investigation into operational policies and legislation.

● Technical and analytical skills

● Great working relationships with external and internal stakeholders.

● Maintain outstanding attendance record, consistently arriving to work ready to start immediately.

● Exceed goals through effective task prioritization and I have great work ethic.

● Approachable, energetic and enthusiastic in fast-paced environment.

● Collaborate with team members to achieve target results.

● Carry out day-to-day duties accurately and efficiently.

● Consistence hard work and dedication to improve business operations.

● Working with team to understand needs and provide excellent service to our customers.

Three month placement, due to assistance required at the Coffs Harbour Service Centre.

● Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

● One on one customer appointments and addressed their Centrelink enquiry.

● Assisted large volume of customers on a daily basis with positive attitude and focus on customer service.

● Liaised with stakeholders such as job providers to complete customers business.

● Face to face contact with multicultural customers

● Able to work within a fast paced environment. Great customer service through active listening and relating to customers situation.

●Comprehensive research and investigation into multiple Customer Centrelink Reference Numbers.

● Technical and analytical skills

● Great working relationships with external and internal stakeholders. Working to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

● Exceed goals through effective task prioritization and I have great work ethic.

● Approachable, energetic and enthusiastic in fast-paced environment.

● Collaborate with team members to achieve target results.

● Carry out day-to-day duties accurately and efficiently.

● Consistence hard work and dedication to improve business operations.

● Working with team to understand needs and provide excellent service to our customers.

● Excellent system navigation and interpretation of operational policy and legislation.

● APS5

● Assist Team Leaders with Campaigns to uplift existing digital support products for front-line employees

● Creating content design, writing and publishing content for educational products through PowerPoint, to increase staff digital capability and build confidence needed to drive a digital first culture.

● Developed and maintained courteous and effective working relationships with senior Management and Stakeholders.

● Used coordination and planning skills to achieve results according to schedule.

● Designed posters and Digital publications to promote a digital first approach for Digital Campaigns and Promotions.

● APS5

● Engaged and managed impacted stakeholders regarding multiple record creation;

● Created and published written content and design for Data Quality Unit Prevention training presentations and materials relating to multiple and intertwined records;

● Contributed to the development and implementation of improvements and best practices in processes and procedures towards Prevention strategies;

● Created infographic reports and written content for Prevention reports for view by Data Quality Unit Management;

● Prepared ad-hoc reports requested by Data Quality Unit Management;

● Prepared content and analytical Multiple Customer Reference Number reports and then disseminate across various teams of the agency;

● Strong communication skills by facilitating virtual training sessions;

● Analytical, data manipulation and extraction experience.

● APS5

● Conducted comprehensive analysis and technical process for intertwined Customer Centrelink Reference Numbers;

● Drafted and finalized Intertwined case studies and privacy incident reports.

● Established working relationships with external and internal stakeholders.

● Excellent system navigation through multiple tools and resources

● Excellent interpretation and investigation of operational policies and legislation, operational guidelines and privacy records.

● Comprehensive research and investigation into multiple Customer Centrelink Reference Numbers;

● Liaising with external and internal stakeholders.

● Excellent system navigation skills

● Access to Medicare and Immigration database systems

● APS5

● Technical Peer Support to senior staff and staff within the Coffs Harbour Smart Centre, virtual and face to face contact;

● Lead team meetings.

● Processing Family Assistance and Child Care claims;

● Family Assistant Officer, Subject Matter Expert;

● Schoolkids Bonus Project Team;

● Quality Checker;

● Change Management Officer.

● Age Pension and Carers Payment processing team;

● Department of Veteran Affairs Officer;

● Front of House Staff;

● Assisted customers with online services;

● Undertook face to face customer appointments;

● Overview on Random Sample Reviews.

● Call Centre - Age, Carers and Disability payments.

● Addressed customer complaints and customer conflict via phone contacts and mitigated dissatisfaction by employing timely and on-point solutions.