Rosie Li
WOOLLOONGABBA,QLD
Summary
- Warm and friendly individual helps customers in any situation.
- Enjoys working closely with team members to deliver positive guest experience.
- A passionate and enthusiastic individual, recognized for a warm ability to energize conversations.
- Thrives in customer-facing roles, drawing energy from interacting with diverse groups of people.
- Excel at providing top-notch service with a friendly approach, and adept at handling customer inquiries and concerns with empathy and efficiency.
- Keen on creating positive experiences for others, demonstrating a natural talent for building rapport and fostering cooperative relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Associate
KFC
05.2021 - 12.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Social Media Influencer and Content Creator
Xiao Hong Shu, Douyin (TikTok)
01.2022 - Current
- Engaging Content Creation: Regularly produce and share content that encompasses various aspects of lifestyle, beauty, and fashion, tailored to resonate with my audience's interests and preferences.
- Strong Audience Engagement: Successfully built a community of followers who actively engage with my content, resulting in over 500,000 views across my social media channels.
- Brand Collaborations: Partnered with multiple brands to promote their products, leveraging my online influence to drive brand awareness and customer engagement.
Education
Master of Business Administration - Human Resource Management And Information System
University of Queensland
Brisbane, QLD07.2025
Skills
- Office Administration
- Registration
- Conflict Management
- Time Management
- Listening Skills
- Content Creation & Curation
- Audience Engagement & Community Building
- Brand Collaboration & Promotion
- Social Media Analytics & Strategy
Certification
- IELTS
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Hobbies
- CATS
- DOGS
- FITNESS
Time Available
8:00am-5:00pm in weekdays
Weekends and holidays
Timeline
Social Media Influencer and Content Creator
Xiao Hong Shu, Douyin (TikTok)
01.2022 - Current
Front Desk Associate
KFC
05.2021 - 12.2021
Master of Business Administration - Human Resource Management And Information System
University of Queensland
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