Rosie Mahdavi
Melbourne,VIC
Summary
Results-driven Sales and Customer Service professional with a passion for cultivating lasting client relationships. Adept at leveraging extensive product and service knowledge to develop innovative solutions that enhance customer loyalty, retention, and revenue. Demonstrated leadership in training sales and customer service associates, with a talent for fostering collaboration across all organizational levels.
In addition to my professional experience, I bring a profound interest in Public Policy, Foreign Policy Analysis, and Human Rights, particularly within the Middle East. Possessing a keen awareness of international affairs and global events, I am driven to continually research and expand my knowledge in these areas, combining my business acumen with a commitment to understanding and contributing to pressing global issues.
Overview
2
2
years of professional experience
Work History
Sales Consultant
Cullen Jewellery
04.2023 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Used customer insights to develop innovative sales strategies to increase sales.
Customer Service Officer
Hawthorn Aquatic And Leisure Centre
02.2022 - 04.2023
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming experiences.
- Developed and updated databases to handle customer data.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
Education
Double Degree in Arts And Criminology - International Relations
Monash University
Clayton12.2025
Victorian Certificate of Education -
Kingswood College
Box Hill South12.2021
Skills
- Complex Problem-Solving
- Product Knowledge
- Customer Relationship Building
- Excellent Written and Verbal Communication
- Academic Writing
- Dependable and Adaptable
Hobbies
Artistic individual with a deep passion for reading, exercising, photography and travelling
Languages
Persian
Native or Bilingual
Timeline
Sales Consultant
Cullen Jewellery
04.2023 - Current
Customer Service Officer
Hawthorn Aquatic And Leisure Centre
02.2022 - 04.2023
Double Degree in Arts And Criminology - International Relations
Monash University
Victorian Certificate of Education -
Kingswood College
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