Rosie Mattingly
1/11 Sunset Drive, Jubilee Pocket,QLD
Summary
I am currently on my working holiday visa, which started in May. I am a confident, personable young woman who gets on well with people from all backgrounds of life. I am reliable, punctual, and very hard-working. I have experience in customer service, managerial roles, and working with children.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Gower Fresh Chrismas Trees
Swansea
11.2022 - 12.2024
- Overlooked daily operations.
- Created and managed the roster.
- Conducted daily team meetings, delegating tasks among team members.
- Resolved customer complaints in a professional manner.
- Managed payroll records for accurate tracking of hours worked by staff members.
Cafe Assistant
Rhossili Sunlowers
Gower
07.2020 - 08.2024
- Performed cashier duties such as handling payments, issuing receipts and counting money back to customers.
- Followed health and safety regulations when handling food items or operating machinery.
- Assisted in keeping track of inventory levels for all food items used in the cafe kitchen.
- This was seasonal work which I have done or the last our summers.
Cashier/Customer Service Cashier
Gower Fresh Christmas Trees
Swansea
10.2019 - 12.2023
- Helped customers complete purchases, locate items, and direct customers to activities.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- This was seasonal work that I did throughout the winters.
Waitressing
Môr Mumles
Swansea
01.2021 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured customers had a good experience and always felt comfortable; this included being able to explain the varied menu and suggest possible choices to increase restaurant sales.
Skills
- Daily operations management
- Roster management
- Customer service
- Task delegation
- Health and safety compliance
- Time management
- Effective communication
- Problem solving
Timeline
Manager on Duty
Gower Fresh Chrismas Trees
11.2022 - 12.2024
Waitressing
Môr Mumles
01.2021 - 09.2022
Cafe Assistant
Rhossili Sunlowers
07.2020 - 08.2024
Cashier/Customer Service Cashier
Gower Fresh Christmas Trees
10.2019 - 12.2023