Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosie McLaughlin

Perth

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TSA Telco Group
04.2023 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Barista/Front of House Team Member

McDonald's
10.2019 - 04.2023
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Demonstrated knowledge and applied proper food handling standards.

Basketball Referee

Joondalup Basketball Referee Association
02.2017 - 06.2020
  • Instructed players and coaches on basketball game rules.
  • Handled high-stress situations using superior calming techniques with basketball fans.
  • Identified player infractions and determined appropriate penalties.
  • Refereed basketball at domestic, senior and WABL level.

Volunteer Coach

Joondalup Basketball Club
12.2018 - 09.2019
  • Collaborated with other coaches to create and execute game plans.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Monitored team practices to establish high level of performance.

Education

High School Diploma -

Mindarie Senior College
Mindarie, WA
10.2022

High School Diploma -

Irene McCormack Catholic College
Butler, WA
12.2020

Skills

    • Barista Experience
    • Customer Experience
      • Active Listening
      • Working with Teammates

Certification

Cert II in Community Services

Timeline

Customer Service Representative

TSA Telco Group
04.2023 - 10.2023

Barista/Front of House Team Member

McDonald's
10.2019 - 04.2023

Volunteer Coach

Joondalup Basketball Club
12.2018 - 09.2019

Basketball Referee

Joondalup Basketball Referee Association
02.2017 - 06.2020

High School Diploma -

Mindarie Senior College

High School Diploma -

Irene McCormack Catholic College

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Rosie McLaughlin