Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosie Nguyen

Summary

Thi Hong Nhung (Rosie) Nguyen/ Age:23/ Status: Graduated Hospitality Management/ TR

My name is Nhung (Rosie), I'm from Vietnam. I have over 4 years of experience as a Waitress, all rounder and 3 year working as a barista.

Overview

4
4
years of professional experience

Work History

Manager

Miss Potz
01.2021 - 03.2023
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supply, ordering and management
  • Motivated, trained, and disciplined employees to maximize performance.
  • Pos system and product knowledge
  • Staff training provide

Bartender

U&I Cafe
01.2020 - 04.2023
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Regularly cleaned and sanitized bar area.

Barista

U&I Cafe
02.2021 - 04.2023

Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

  • Coffee maker
  • Coffee extraction knowledge
  • Grinder adjusting
  • Cleaned counters, machines, utensils, and seating areas daily.

All Rounder

The River Margaret River
05.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Make coffee
  • Food runner
  • Bar attendant


Education

Certificate IV - Hospitality

South Metropolitan TAFE
Bentley, WA
07.2021

Diploma - Hospitality Managements

South Metropolitan TAFE
Bentley, WA
12.2021

Advanced Diploma - Hospitality Management

South Metropolitan TAFE
Bentley, WA
07.2022

Skills

  • Operation and Control
  • Safe Food Handling Practices
  • Billing and Payment Processing
  • Knowledge of Coffee and Tea
  • Making coffee beverages
  • Basic latte art

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

All Rounder

The River Margaret River
05.2023 - 02.2024

Barista

U&I Cafe
02.2021 - 04.2023

Manager

Miss Potz
01.2021 - 03.2023

Bartender

U&I Cafe
01.2020 - 04.2023

Certificate IV - Hospitality

South Metropolitan TAFE

Diploma - Hospitality Managements

South Metropolitan TAFE

Advanced Diploma - Hospitality Management

South Metropolitan TAFE
Rosie Nguyen