Rosie Nguyen
Ellenbrook, Perth,WA
Summary
I am a hardworking and reliable hospitality professional with over 12 years of experience in Australia. I am a fast learner who is always willing to develop new skills. I am available to work weekdays during school hours, as well as weekends and special events when required. I have hands-on experience making and serving coffee and coffee-based beverages, supported by Barista and Latte Art course certificates. I understand the importance of maintaining and operating coffee machines, taking customer orders accurately, and providing excellent customer service.
Overview
10
10
years of professional experience
4036
4036
years of post-secondary education
Work History
Bartender - FOH
The Seven Mile Bar & Bistro
Balcatta , Wa
10.2022 - Current
- Mixed cocktails and beverages according to standard recipes.
- Provided exceptional customer service and addressed guest inquiries promptly.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Delivered food to customers, cleared tables, and reset dining areas while providing friendly customer service.
Barista/FOH Team Member
The Island at Elizabeth Quay
Perth , Wa
01.2022 - 11.2025
- Prepared high-quality coffee and specialty beverages for diverse customer preferences.
- Operated espresso machines and grinders to ensure consistent beverage quality.
- Maintained cleanliness and organization of workstations and customer areas.
- Managed inventory levels of coffee beans, syrups, and supplies regularly.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Handled cash transactions accurately at the point of sale system.
- Trained new baristas on drink preparation and customer service standards.
All-rounder
Perth Soccer Club
West Perth, Australia
12.2015 - 03.2021
- Place orders and receive/process payments using POS system.
- Prepared and served alcohol and soft drinks.
- Strong basic coffee-making skills, take food and other beverage orders and prepared them for customers quickly and effectively.
- Maintained calm demeanor during high-volume periods and special events.
- Restocked the bar line for continued fast service capabilities.
- Cleaned and sanitized work areas, utensils and equipment.
- Trained new employees about policy and procedures.
- Provided the highest level of customer service at every shift.
- Prepared dishes for catering events or during high-volume shifts.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Prepared food orders, focusing on dietary restriction requests.
- Maintained cleanliness of work areas to conform with health codes.
All-rounder
Quarsimoto Cafe And Lunch Bar
Bedford, Australia
03.2016 - 04.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Received, checked and arranged food orders for in-store and carry out customers.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Making rolls and sandwiches.
- Point of sale POS system.
Education
Certificate Of Training - Barista And Latte Art
Fremantle Baristas Coffee Training Centre
FremantleCollege Accountant Degree - Accounting And Finance
College Of Foreign Economic Relations
Viet NamSkills
- Customer Service
- Cash Handling
- Coffee and Tea Preparation
- Teamwork
- Calm Under Pressure
- Food Serving and Preparation
- POS System Operation
- Active Listening
- Espresso Machine Operation
- Serving alcohol
- RSA approved
- Weekend shift availability
- Independent worker
- Works well under pressure
- Quick learner
- Hard-working
- Cleaning
- Attention to detail
- Willing to learn
- Honest
- Reliable
Languages
- Vietnamese
- English
Timeline
Bartender - FOH
The Seven Mile Bar & Bistro
10.2022 - Current
Barista/FOH Team Member
The Island at Elizabeth Quay
01.2022 - 11.2025
All-rounder
Quarsimoto Cafe And Lunch Bar
03.2016 - 04.2018
All-rounder
Perth Soccer Club
12.2015 - 03.2021
Certificate Of Training - Barista And Latte Art
Fremantle Baristas Coffee Training Centre
College Accountant Degree - Accounting And Finance
College Of Foreign Economic Relations