Rosie Pascuzzi
Wheelers Hill,VIC
Summary
A dedicated individual providing excellent customer service skills to prioritize and multitask in fast-paced working environments. Successfully works as part of a team to reach personal and business goals.
With a positive attitude, several years of customer-facing experience, and a high adaptability to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Assistant
Globe International
Port Melbourne, Victoria
10.2019 - Current
- Assisting customers with product selection and inquiries to enhance the shopping experience.
- Processing sales transactions using point-of-sale systems for customer purchases.
- Greeting customers and informing them about current promotions and discounts.
- Maintaining cleanliness of the sales floor area at all times.
- Assist in creating displays to promote products.
- Complete daily reports on sales performance metrics, such as units sold per day.
Business Owner/Hairdresser
Eisor Hair & Beauty
WHEELERS HILL, Victoria
01.2014 - Current
- Greeting customers, answering phones and the scheduling of all appointments.
- Responded to customer inquiries by phone and in person.
- Overseeing daily operations of the business and providing guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Mentored and trained new employees on sales techniques and customer service procedures.
- Conducted regular meetings with employees to review progress towards company goals.
- Participated in trade shows and other events related to the industry.
- Developed relationships with regular clients by providing excellent customer service.
Customer Service Representative
All Abroad Travel
Melbourne, Victoria
05.2010 - 12.2014
- Greeting and providing excellent customer service at all times while interacting with both reps and customers.
- Prepared and organized documents for meetings and presentations.
- Maintained cleanliness and organization of front desk area.
- Answered incoming calls, took messages, and transferred calls to the appropriate staff.
- Scheduled and confirmed appointments.
- Performed data entry tasks into computer systems.
- Provided administrative support including typing letters, filing documents, and scanning and copying documents for staff.
- Prepared welcome packs for new customers who booked.
Education
High School Education -
Sacred Heart Girls College
Oakleigh, VIC01-2004
Skills
- Microsoft Office
- Point-of-sale systems
- Data entry
- Appointment scheduling
- Effective communication
- Time management
- Attention to detail
- Prioritizing work
- Problem solving
- Verbal communication
- Customer assistance
- Outstanding customer service
Certification
- Diploma of Beauty Therapy
- Diploma of Hairdressing
- Certificate IV in Laser Safety
- Certificate IV in Training and Assessment
Languages
Italian
Professional
References
References available upon request.
Timeline
Sales Assistant
Globe International
10.2019 - Current
Business Owner/Hairdresser
Eisor Hair & Beauty
01.2014 - Current
Customer Service Representative
All Abroad Travel
05.2010 - 12.2014
High School Education -
Sacred Heart Girls College
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