Summary
Overview
Work History
Education
Skills
Websites
Additionals
Languages
References
Timeline
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ROSIE PRATARELLI

Amsterdam,Netherlands

Summary

I am Australian-born and a recent graduate in Business Administration majoring International Business. My studies were conducted in The Netherlands, where I have resided for over the past 5 years, prior to that I was residing and working in Italy and Prague.

During my time abroad, I have taken on several roles and acquired both experience and expertise working in marketing, sales and administration.

I am driven, articulate and committed to my work. As a highly motivated people-person, I work well in both a team environment, equally I am responsible when left to carry out duties on my own.

Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Marriott International
Amsterdam, Netherlands
10.2023 - Current
  • Maximising guest experiences with the upmost professionalism
  • Involving having an extensive knowledge about the Marriott brand, the hotel itself and its processes, and the wider city of Amsterdam
  • Involved in this is the conduction of both check-ins and check-outs, handling complaints, finances and responding to guests voices whilst simultaneously retaining knowledge on room rates and categories, membership statuses, city recommendations, directions and customer satisfaction
  • There is also a big use of both Opera PMS and GXP, both of which are tools that aid the alignment of the hotels operations.

Global Customer Activation Intern

Just Eat Takeaway.com/MenuLog
Amsterdam, Netherlands
02.2023 - 07.2023
  • Campaign assistant and person of contact for stakeholders on multiple campaigns within the Global Customer Activation team
  • Highly involved in one campaign in particular where I conducted market research focused on the unlocking of new ordering behavior from existing and new customers
  • I further assisted the entire lifecycle of a campaign from proposition discovery, to final analysis and campaign feedback
  • My role further involved voucher creation and leading and participating in meetings with teams such as Studio, Legal, Country Marketing and working closely with Customer Relationship Managers
  • Finally, newsletter creation and internal PR was also a priority.

Account Manager & Retention

Tabella
Prague, Czech Republic
09.2018 - 07.2019
  • Promoted shortly after my probation, I was responsible for the management of Accounts for VIP clients within the e-gaming industry, included frequent customer service and sales duties
  • My role was to promote campaigns and promotions to inactive and new clients through phone conversations, emails and live chats.

English Language Teacher

Stories Language School
Prague, Czech Republic
09.2017 - 07.2019
Takeaway.com/MenuLogMaximising
  • For people of all ages and levels, I organised, planned and executed language courses that helped people develop their English skills
  • This included both individual and group lessons.

Education

Bachelor of Business Administration (International Business) -

Utrecht University of Applied Sciences
07.2019

High School Diploma -

Newman College
Perth WA
11-2015

Skills

  • Google Sheets, Docs & Slides
  • Microsoft Excel
  • MS Office
  • Microsoft Word
  • Power Point
  • Teams
  • Strategic Marketing
  • Product marketing
  • Marketing Collaboration
  • Event Marketing
  • Service Marketing
  • Attention to Detail
  • Dependable and Responsible
  • Multitasking
  • Friendly, Positive Attitude
  • Time Management
  • Fluent in Dutch & Italian

Websites

Additionals

Volunteer, 2021, present, Founder and coordinator of a knitting club, where I teach complete beginners how to knit. So far, I have taught over 15 people how to knit from scratch, as I love to share my passion and expertise.

Languages

Dutch
Professional
Italian
Native/ Bilingual

References

References available upon request.

Timeline

Front Desk Agent

Marriott International
10.2023 - Current

Global Customer Activation Intern

Just Eat Takeaway.com/MenuLog
02.2023 - 07.2023

Account Manager & Retention

Tabella
09.2018 - 07.2019

English Language Teacher

Stories Language School
09.2017 - 07.2019

Bachelor of Business Administration (International Business) -

Utrecht University of Applied Sciences

High School Diploma -

Newman College

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ROSIE PRATARELLI