Rosie Robertson

Montezuma’s Noosa

Responsibilities include:
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Managing Staff when the manager was away
Making cocktails and other drinks, restocking bar, cleaning glasses, cutting up fruit, drink prep
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Provided recommendations on menu items and upsold food and drinks to increase sales.
Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.