Summary
Overview
Work History
Education
Skills
Timeline
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Rosina Lama

North Hobart,TAS

Summary

Recent graduate with excellent administration, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

12
12
years of professional experience

Work History

Retail Assistant

Australian Red Cross
02.2024 - Current
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Resolved customer complaints professionally, maintaining positive brand image.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Laundry Attendant

Ralph Street Laundry
02.2016 - 11.2018
  • Operated machines correctly by following machine instructions and safety regulations.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.

Assistant Counselor

Grace International Academic | Kathmandu
08.2013 - 10.2013
  • Assessed student issues pertaining to abroad studies and helped them choose right educational institutes.
  • Help students prepare documents required.

Office Assistant

Airport Hotel Pvt. Ltd. | Kathmandu
11.2011 - 08.2012
  • Streamlined processing procedures for various financial and employee documents to improve traceability
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data

Education

Master of Finance (Data Management) -

University of Tasmania
Hobart, TAS
08.2023

Bachelor of Business Accounting -

Polytechnic Institute Australia
Sydney, NSW
08.2020

Cert III in Makeup: Professional Makeup -

Sydney Makeup School
Sydney, NSW
04.2019

Diploma of Business -

Sydney Metro College
Sydney, NSW
02.2017

Skills

  • MYOB software familiarity
  • XERO application familiarity
  • MS Office proficiency
  • Team Collaboration
  • Verbal and Written Communication
  • Documentation and Reporting
  • Data Confidentiality
  • Conflict Resolution
  • Administrative Support
  • Tableau
  • Sales floor organization
  • Cash Register Operation
  • Customer Assistance

Timeline

Retail Assistant

Australian Red Cross
02.2024 - Current

Laundry Attendant

Ralph Street Laundry
02.2016 - 11.2018

Assistant Counselor

Grace International Academic | Kathmandu
08.2013 - 10.2013

Office Assistant

Airport Hotel Pvt. Ltd. | Kathmandu
11.2011 - 08.2012

Master of Finance (Data Management) -

University of Tasmania

Bachelor of Business Accounting -

Polytechnic Institute Australia

Cert III in Makeup: Professional Makeup -

Sydney Makeup School

Diploma of Business -

Sydney Metro College

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Rosina Lama