Rosina Lama
North Hobart,TAS
Summary
Recent graduate with excellent administration, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
12
12
years of professional experience
Work History
Retail Assistant
Australian Red Cross
02.2024 - Current
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Resolved customer complaints professionally, maintaining positive brand image.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Laundry Attendant
Ralph Street Laundry
02.2016 - 11.2018
- Operated machines correctly by following machine instructions and safety regulations.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
Assistant Counselor
Grace International Academic | Kathmandu
08.2013 - 10.2013
- Assessed student issues pertaining to abroad studies and helped them choose right educational institutes.
- Help students prepare documents required.
Office Assistant
Airport Hotel Pvt. Ltd. | Kathmandu
11.2011 - 08.2012
- Streamlined processing procedures for various financial and employee documents to improve traceability
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
Education
Master of Finance (Data Management) -
University of Tasmania
Hobart, TAS08.2023
Bachelor of Business Accounting -
Polytechnic Institute Australia
Sydney, NSW08.2020
Cert III in Makeup: Professional Makeup -
Sydney Makeup School
Sydney, NSW04.2019
Diploma of Business -
Sydney Metro College
Sydney, NSW02.2017
Skills
- MYOB software familiarity
- XERO application familiarity
- MS Office proficiency
- Team Collaboration
- Verbal and Written Communication
- Documentation and Reporting
- Data Confidentiality
- Conflict Resolution
- Administrative Support
- Tableau
- Sales floor organization
- Cash Register Operation
- Customer Assistance
Timeline
Retail Assistant
Australian Red Cross
02.2024 - Current
Laundry Attendant
Ralph Street Laundry
02.2016 - 11.2018
Assistant Counselor
Grace International Academic | Kathmandu
08.2013 - 10.2013
Office Assistant
Airport Hotel Pvt. Ltd. | Kathmandu
11.2011 - 08.2012
Master of Finance (Data Management) -
University of Tasmania
Bachelor of Business Accounting -
Polytechnic Institute Australia
Cert III in Makeup: Professional Makeup -
Sydney Makeup School
Diploma of Business -
Sydney Metro College
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