Rosis Neupane
Pendle Hill,Australia
Summary
Dedicated and customer-focused individual with experience in customer service, currently working as a Team Member at Coles. Adept at handling customer inquiries, managing inventory, and ensuring a pleasant shopping experience. Known for strong communication skills, reliability, and a proactive approach to problem-solving.
Overview
4
4
years of professional experience
Work History
Team Member
Coles Supermarket
08.2023 - Current
- Assist in unloading deliveries and restocking shelves, ensuring timely availability of products.
- Collaborate with team members to maintain a clean and safe store environment.
- Efficiently manage inventory, ensuring shelves are stocked and organized.
- Provide exceptional customer service by assisting customers with their inquiries and purchases.
- Worked different stations to provide optimal coverage and meet production goals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Customer Service Agent
BhatBhateni Supermarket
01.2021 - 01.2022
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contacted customers to return routine and general calls promptly.
- Responded to customer calls and emails to answer questions about products and services.
Education
Master of Data Science -
Charles Darwin University
07.2024
Bachelor's in Computer Engineering -
Tribhuvan University,Western Regional Campus
01.2022
Skills
- Exceptional customer service skills
- Clear Communication
- Inventory Management
- Strong work ethic and reliability
- Effective team collaboration
- Product knowledge and willingness to learn
- Adaptability and flexibility
- Problem-Solving
- Cleaning
- Workplace Safety
- Computer Skills
Languages
English
Hindi
Nepali
References
Available Upon Request
Timeline
Team Member
Coles Supermarket
08.2023 - Current
Customer Service Agent
BhatBhateni Supermarket
01.2021 - 01.2022
Master of Data Science -
Charles Darwin University
Bachelor's in Computer Engineering -
Tribhuvan University,Western Regional Campus
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