Ashain Fernando
Melbourne
Summary
Results-driven and detail-oriented Site Manager with extensive experience in operational management, team leadership, and quality assurance. Former Housekeeping Manager with a proven track record in maintaining high standards of cleanliness, guest satisfaction, and team efficiency in the hospitality industry. Adept at streamlining processes, managing budgets, and ensuring compliance with health and safety standards. Demonstrates strong leadership and organizational skills, fostering a positive team environment to achieve operational goals. Skilled in problem-solving, conflict resolution, and delivering exceptional service to stakeholders.
Overview
12
12
years of professional experience
Work History
Site Manager
Multi-Line International Pty Ltd
09.2021 - Current
- Currently overseeing and maintaining the cleaning standards of MSRDC, Dandenong South (Woolworth distribution centre), Rebel Showrooms, Melbourne Pathology and Australian Clinical Labs in VIC.
- Reducing safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Conducting regular site meetings with team members (managing 30+ team members) - fostering open communication channels for efficient problem-solving and progress updates.
- Developing strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewing, hiring, and training new workers.
- Overseeing all daily site operations and equipment maintenance.
- Complying with safe operating practices and assessing operational procedures against best practices.
- Maintaining records and logs of work performed and materials and equipment used.
- Managing subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Coordinating training programs for new hires, ensuring all team members are knowledgeable about company policies, safety practices, and job-specific skills.
Executive Housekeeping Manager
Sooriya Hotel & Resort
07.2016 - 07.2019
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Leveraged industry trends and performance metrics to make informed decisions regarding staffing levels, equipment investments, and service enhancements.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
Assistant Housekeeping Manager
Sooriya Resort & Spa
03.2015 - 06.2016
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
Housekeeping Room Attendant
Sooriya Resort & Spa
05.2013 - 02.2015
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all room surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Education
MBA - Business Administration
Holmes Institute
Melbourne, VIC07-2021
MBA - Accounting And Finance
Holmes Institute
Melbourne, VIC07-2021
Bachelor of Arts - Accounting And Finance
Greenwich University
London, UK09-2017
Skills
- Team leadership
- Site inspection and management
- Quality assurance
- Problem-solving
- Staff management
- Multitasking and organization
Timeline
Site Manager
Multi-Line International Pty Ltd
09.2021 - Current
Executive Housekeeping Manager
Sooriya Hotel & Resort
07.2016 - 07.2019
Assistant Housekeeping Manager
Sooriya Resort & Spa
03.2015 - 06.2016
Housekeeping Room Attendant
Sooriya Resort & Spa
05.2013 - 02.2015
MBA - Business Administration
Holmes Institute
MBA - Accounting And Finance
Holmes Institute
Bachelor of Arts - Accounting And Finance
Greenwich University
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