ROSITA OEMAR
Rockingham
Summary
Dynamic and reliable professional with experience at Nippers Early Learning, skilled in child development and problem-solving. Proven ability to create safe, engaging environments while fostering positive relationships with children and parents. Energetic and approachable, I excel in multitasking and maintaining cleanliness, ensuring a nurturing atmosphere for optimal learning and growth.
Overview
23
23
years of professional experience
Work History
Childcare Assistant
Nippers Early Learning
03.2021 - Current
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Kitchen Hand
Baldivis Deli
02.2012 - 12.2012
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Customer Service Representative
Dataroll Australia
03.2007 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education Assistant
Cocos Island District High School
03.2002 - 03.2004
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
- Engaged students in learning through effective classroom management techniques that promoted active participation and collaboration.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Helped teacher prepare instructional material and displays.
Education
No Degree - Certificate III Children Services
North Metropolitan TAFE
Perth, WA12-2002
High School Diploma -
Geraldton Senior High School
Geraldton, WA01-1996
Skills
- Problem-solving
- Friendly
- Cheerful and energetic
- Active listener
- Reliable and punctual
- Arts, crafts, and games
- Outdoor activities
- Child development
- Emotionally supportive
- Diaper changes and feedings
- Approachable
- Parent communication
- Housekeeping
- Time management
- Strong computer skills
Timeline
Childcare Assistant
Nippers Early Learning
03.2021 - Current
Kitchen Hand
Baldivis Deli
02.2012 - 12.2012
Customer Service Representative
Dataroll Australia
03.2007 - 01.2012
Education Assistant
Cocos Island District High School
03.2002 - 03.2004
No Degree - Certificate III Children Services
North Metropolitan TAFE
High School Diploma -
Geraldton Senior High School
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