Rosita Pimoe
South Ripley,QLD
Summary
Team Leader experienced in directing activities of workgroup. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
23
23
years of professional experience
Work History
Inbound Service Team Leader
TSA - Telstra Service
01.2024 - Current
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Implemented new training programs for service team members, resulting in increased knowledge and skillsets.
- Reduced employee turnover by creating a positive work environment and addressing staff issues promptly.
Inbound Service Team Member
TSA - Telstra Service
03.2022 - 12.2023
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
- Achieved Service Team Member of the year for 2023
Frontline Collections officer
General Electrics
08.2006 - 05.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Improved client payment rates by negotiating and establishing feasible repayment plans.
Appointment setting
Queensland Communications Centre
12.2005 - 07.2006
- Improved client retention rate by providing excellent customer service during the appointment setting process.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
- Provided valuable feedback on marketing materials used during appointment setting efforts, leading to improved messaging clarity and resonance with target audience groups.
- Enhanced lead generation through cold calling and appointment setting strategies.
Telstra Business
Mt Gravatt Business Centre
04.2005 - 11.2005
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Improved overall team performance by consistently meeting and exceeding individual call quotas.
- Maintained high-quality service standards by adhering to company guidelines, scripts, and procedures during calls.
Customer Service
Golden Food N Cafe
12.2001 - 12.2003
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Education
Brisbane Adventist College
Mount Gravatt, QLD12-2003
Skills
- Effective delegation
- Strong leadership
- Teamwork and collaboration
- Problem-solving
References
Callum Kettlewell 0434 624 203
Alex Rusu 0472 547 030
Backgroundinfo - Summary
As a proud Samoan mum of five, I bring exceptional multitasking skills, cultural insights, and a unique perspective to the role which do go hand in hand.
- Multitasking balancing the demands of a large family with professional responsibilities.
- Cultural Competence in-depth understanding of Samoan culture, promoting diversity and inclusion.
- Problem-Solving innovative solutions developed from managing complex household dynamics.
- Time Management efficiently managing both family and professional schedules.
- Adaptability I can thrive in dynamic and fast-paced environments.
Languages
Samoan
Full Professional
Timeline
Inbound Service Team Leader
TSA - Telstra Service
01.2024 - Current
Inbound Service Team Member
TSA - Telstra Service
03.2022 - 12.2023
Frontline Collections officer
General Electrics
08.2006 - 05.2008
Appointment setting
Queensland Communications Centre
12.2005 - 07.2006
Telstra Business
Mt Gravatt Business Centre
04.2005 - 11.2005
Customer Service
Golden Food N Cafe
12.2001 - 12.2003
Brisbane Adventist College
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